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in Augusta, GA

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Hours Part-time
Location One 7th Street
Augusta, Georgia

About this job

Syntelligent Analytic Solutions, LLC, a SDVOSB and HUBZone Small Business Concern, is a professional services and consulting firm catering to Government and private sector customers.  

Syntelligent is seeking IT Help Desk Associates/Analysts for an existing contract at Augusta, GA area.   

  • MUST HAVE active DOD Secret Security clearance
  • Must have ONE of the following: current CompTIA A+ CE or Network+ CE or Security+ CE certification.
  • Syntelligent offers Medical, Dental, Vision, PTO, Paid Holidays and 401(k)

Job Responsibilities:

  • Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
  • Assists with navigating around application menus, may be required to remote into customer's computer.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.

Skills and Experience Needed:

  • High School Diploma or equivalent required.
  • Security Requirement – Must be US Citizen and possess a US Government Secret security clearance
  • Previous computer technical support preferred.
  • Must possess current CompTIA A+ CE, Network+ CE or Security+ CE certification.
  • MCP, Dell or other industry identified certifications are preferred.
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to troubleshoot and resolve email issues, specifically MS Outlook.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

 

Syntelligent Analytic Solutions, LLC is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact our Human Resources at 540-736-4570, Extension #2