Ops Admin I - F&MH Maint

Auto req ID: 170802BR
Position Type: Full Time
Employee Type: Nonexempt
Job Summary

Assist the Manager – Facility Maintenance, Maintenance Service Managers (if applicable) and Maintenance Technicians with the day-to-day operation of the maintenance department by performing common and specialized administrative tasks, including data entry and retrieval through the Computerized Maintenance Management System (CMMS), coordination of placing contracts for spare parts and outside maintenance-related services, receiving spare parts inventory stock, spending and safety related document preparation & retention, filing, copying, faxing and answering the phone.

Essential Functions

ESSENTIAL FUNCTIONS
•Complete contract and purchase order forms, for management approval, utilizing standard templates, following up on delivery and receipt of goods and services and interacting with vendors to resolve deficiencies
•Oversee workflow processes, data entry and retrieval of information via reports and customized queries through the Computerized Maintenance Management System (CMMS)
•Track spend to budget through contracting and payment ledgers
•Maintain contract, spending and safety related document files required by Business Control Self Assessment (BCSA) and record retention policies and procedures
•File, copy, fax, answer the phone and other related common office administration tasks
•Prepare documents, spreadsheets, presentations under management’s direction using MicroSoft Office Suite

In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:

Additional Operations essential functions:
•Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
•Reviews, researches and/or enters data in various systems to support respective functional area
•Compiles data and provides various regular and adhoc reports to management for review and determination
•Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
•Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance/Loss Prevention essential functions:
•Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
•Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
•Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy
•Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
•Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Additional Linehaul essential functions:
•Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
•Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
•Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
•Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
•Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

NONESSENTIAL FUNCTIONS
•Other duties as assigned

Minimum Education

•High school diploma required, Associate’s Degree in Business/Office Administration is preferred

Minimum Experience

•No experience required; experience with company policies and procedures is preferred

Required Skills, Abilities and / or Licensure

•General business skills such as typing, data entry, document review, phone, copier, fax
•Software skills, including use of MicroSoft Office software and web-based applications
•Customer service skills necessary to effectively and professionally respond to requests
•Ability to capture and record meeting minutes/discussion highlights, action items and task assignments on behalf of the Maintenance Team
•Time management, organizational and multi-tasking necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
•Verbal and written communication skills necessary to explain complex information.

% of Travel for the Position: 0%-25%
Address: 2969 Lewis Centre Way
City: Grove City
State: Ohio
Zip Code: 43123
Search Engine Description: Administrative
Human Resources
Maintenance
Operations
Warehouse & Distribution
Domicile Location: P5431
EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce