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Team Lead - Home Improvement (Full Time) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Camp Dennison, OH Camp Dennison, Ohio |
About this job
The Team Lead is responsible for the management of effective and efficient execution of retail merchandising and sales activities in a designated store by ensuring the quality and capacity of our services through training and development within the Home Improvement sector.
Responsibilities:
Essential Duties and Responsibilities:
* Train reps on company process, policies, procedures, and position responsibilities.
* Ensure quality execution by conducting audits and working with Reps to assess, train, and develop retail skills and knowledge.
* Manage execution and overall performance of Reps to ensure completion of tasks.
* Assign and manage team projects to utilize efficiencies and ensure quality execution within assigned location.
* Schedules and manages client requests to work with Reps in designated location.
* Communicates effectively.
* Inspect company equipment on a regular basis to ensure proper maintenance.
* Spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience.
* Typically, 20% of their time is spent reviewing, coaching and mentoring Reps in assigned location.
Requirements
Experience in effectively managing and leading large numbers of hourly employees in a service related industry. Experience also necessary in successful team building, geographically dispersed staff, customer relations, employee performance management, sales and personal computer operations.
Education/Experience: Bachelor's Degree from a four-year college or university preferred; or at least 2 year's related experience and/or training; or equivalent combination of education and experience.
Computer Skills: Working knowledge of Word, Excel, Outlook and Adobe.
This position has direct supervisory responsibilities with approximately 9 employees.
Hours are M-F 6am - 2:30pm with the potential for some weekend work.
Responsibilities:
Essential Duties and Responsibilities:
* Train reps on company process, policies, procedures, and position responsibilities.
* Ensure quality execution by conducting audits and working with Reps to assess, train, and develop retail skills and knowledge.
* Manage execution and overall performance of Reps to ensure completion of tasks.
* Assign and manage team projects to utilize efficiencies and ensure quality execution within assigned location.
* Schedules and manages client requests to work with Reps in designated location.
* Communicates effectively.
* Inspect company equipment on a regular basis to ensure proper maintenance.
* Spend approximately 80% of their time conducting general bay service or maintenance, ensuring that the products are stocked and properly merchandised to provide the customer the best possible shopping experience.
* Typically, 20% of their time is spent reviewing, coaching and mentoring Reps in assigned location.
Requirements
Experience in effectively managing and leading large numbers of hourly employees in a service related industry. Experience also necessary in successful team building, geographically dispersed staff, customer relations, employee performance management, sales and personal computer operations.
Education/Experience: Bachelor's Degree from a four-year college or university preferred; or at least 2 year's related experience and/or training; or equivalent combination of education and experience.
Computer Skills: Working knowledge of Word, Excel, Outlook and Adobe.
This position has direct supervisory responsibilities with approximately 9 employees.
Hours are M-F 6am - 2:30pm with the potential for some weekend work.