Seasonal Restaurant Call Center Associate, Part Time: Edina, MN, Southdale Center

Job Overview:

The Seasonal Restaurant Call Center Associate will answer customer calls and take reservations for upcoming events.

Essential Functions:

• Follows Food Division Standards and Best Practices.
• Answer customer calls for reservation line.
• Demonstrates MAGIC Selling skills.
• Process customer reservations using data base, ensuring reservation information is accurate.
• Maintain personal hygiene and professional dress code to comply with Food Division and Macy's standards.
• Execute daily closing checklist and POS reconciliation.
• Other duties as assigned by supervisor.
• Regular, dependable attendance & punctuality

Qualifications:

• Education/Experience: No specific educational accomplishment is necessary. Previous restaurant/hospitality experience is preferred but not required.
• Communication Skills: Ability to read, write, and interpret instructional documents such as safety rules, reports, and procedure manuals. Excellent written and verbal communication skills. Ability to communicate in Spanish is preferred but not required.
• Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to make change using American monetary units.
• Reasoning Ability: Must be able to work independently with minimal supervision. Must be able to follow instructions.
• Physical Demands: This position involves regular walking, standing, hearing and talking. May occasionally involve stooping, kneeling, or crouching. Must be able to move and/or lift at least 30 lbs. Involves close vision, color vision, depth perception, and focus adjustment.
• Other skills: Must possess excellent customer service skills. Must be able to work effectively in a fast-paced environment.
• Work Hours: Ability to work a flexible schedule based on department and store/company needs.

Working Conditions: Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. Work generally occurs in an office environment with moderate temperature and noise level.

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Disclaimer
This job description is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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