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IT Support Technician
| Hours | Full-time |
|---|---|
| Location | Lowell, MA Lowell, Massachusetts |
About this job
General Description:
The IT Service Desk is the central point of contact for all IT related incidnets and service requests. The IT Support Technicial provides support and security for all of Columbia Care’s technologies, including but not limited to physical devices, desktop applications, cloud platforms, and telephony. The technician is responsible for resolving support requests as well as meetign customer satisfaction and continuous service delivery demands. It support staff work in a dynamic, fast-paced environment which provides services over th ephone, through email, phone, in person and self-service.
Columbia Care is a healthcare company with over 400 employees at locations across the country. It support supports all time zone including Puerto Rico.
Primary Job Functions:
- IT software and hardware support, and troubleshooting for desktop, laptop, tablet, handheld devices, printers, and scanners.
- Help with administration of core technical systems such as email, filesharing, financials, printing, telephones, etc.
- Takes ownership of issues b y carryign out problems analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible.
- Keep tech systems and policies current and enforced.
Required Skills:
- Experience with desktop operating systems including Windows XP and Mac OS X.
- Experience with mobile operating systems iOS, Android and Blackberry.
- Knowledge of and ability to support Office365, Outlook, MS Office.
- Working knowledge of a range of diagnostic utilities.
- Strong technical and analytical skills.
- Ability to function in a self-directed environment.
- Strong written and verbal communication skills.
- Exceptional listening skills.
- Solid experience in problem analysis and resolution of software problems.
Desired Skills:
- Proven ability to function in a self-directed environment.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self motivated and directed.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a busy startup environment.
Experience: 3+ years of IT, Telecom and Networking experience in a technical support/help desk environment.
Education: Network+ and/or CCNA certification (optional)
Work Status: Full time
Travel: Position requires 10-25% travel.