VIP Services Representative (RIO)

MISSING: JOB FUNCTION, QUALIFICATIONS, WORK ENVIRONMENT

It is the responsibility of the VIP Guest Services Representative to provide exceptional personalized service and ensure all guests needs are met in a prompt and efficient manner. A VIP Guest Services Representative will assist Diamond casino guests from the time they arrive at the property to the time they depart, ensuring the guests expectations are exceeded. They have the ability to know all hotel/casino facilities and services, special events, and local attractions. A VIP Guest Services Representative must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times. He/she must present a professional appearance that guests will find appealing and approachable. All duties are performed in accordance with departmental, practices and procedures, as well as within the framework and intent of FOCUS and Harrah's Service Cycle.

Diamond Registration:

Check-in Diamond guests demonstrating VIP Service Standards and Assessment form requirements.

Greet guests as they enter in Diamond Registration, offer refreshments, engage in non-business related questions and expedite guest service processes.

Distribute mail and information noted in Lodging Management System as directed by the VIP Management.

Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.

Answer phones and assist with guest questions.

Provide concierge services for guests as requested and keep accurate logs of same. Reservations may include but are not limited to: spa appointments, shows, golf, dinner.

Arrange transportation and maintain appropriate log.

Prepare VIP arrival list and block rooms as they become available.

Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.

Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.

Coordinate and process Bill back requests with other hotel properties.

Maintain cleanliness of Diamond Registration area and report maintenance issues as they arise.

Assist with special projects when time permits. All other job duties as assigned.

Keep abreast of current events pertaining to the Harrah's, Rio and the city of Las Vegas.

Diamond Lounge:

Greet, track and log all Diamond Lounge guests/exceptions explaining the services provided by the Diamond Lounge. Maintain the proper criteria for guests who are entitled to use the Diamond Lounge. Verify guest passes and keep accurate records on the log sheets.

Answers phones and assist guests with questions.

Provide concierge services as requested. E-mail Diamond Lounge on daily basis at th

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.