Bartender PM

Location

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown's cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description

Responsible for all aspects and functions of Noe bar, in accordance with Hotel standards. Maintain a service philosophy which serves as a guide to respective staff. Take orders, prepare drinks and courteously and efficiently serve alcoholic, non-alcoholic beverages and light meals to guests, according to hotel specifications. Maintain stock/supplies and cleanliness of Noe Bar, Lounge and equipment.

Responsibilities

ESSENTIAL JOB FUNCTIONS:

* Maintain complete knowledge of:

* All liquor brands, beers and non-alcoholic selections available.

* The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

* Designated glassware and garnishes for drinks.

* All bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

* Bar layouts, station numbers, room capacity, and hours of operation, price range and dress code.

* O.S. and manual system procedures.

* Complete opening side duties:

* Check quality and amount of all bar stock and supplies by using checklist.

* Complete opening inventory sheet.

* Requisition all necessary supplies.

* Transport supplies from storeroom to bar.

* Stock ice in bar.

* Set up bottles in display cabinet and speed rail.

* Prepare garnishes.

* Stock glassware and paper supplies.

* Set up ashtrays with matches.

* Prepare mixes.

* Check condition and cleanliness of blender, shaker and other tools.

* Check temperature of refrigeration units and glass wash machine.

* Change date on credit card imprinter at opening shift.

* Prepare bowls of bar snacks; place on bar and tables.

* Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Check storage areas for proper supplies, organization and cleanliness.

* Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor.

* Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.

* Inspect all aspects of the Noe bar environment ensuring compliance with standards of cleanliness and order. Correct deficiencies as needed.

* Ensure that work and side duties are completed in accordance with departmental procedures.

* Attend pre-shift meeting with all Noe staff and Noe GM to review all information pertinent to the day's business.

* Inspect, plan and ensure that all materials and equipment are in complete readiness for service; correct deficiencies as needed.

* Ensure that specified amount of menus and wine lists are available and in good condition.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.

* Monitor and handle guest complaints by following the Power of One and ensuring guest satisfaction.

* Monitor and handle problems with intoxicated guests and/or altercations.

* Monitor guest reactions to ensure guest satisfaction.

* Check the status of all orders and ensure that they are prepared and delivered within designated timeliness in accordance with departmental standards.

* Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

* Ensure optimum service to guests at all times.

* Answer phone within 3 rings, using correct salutations and telephone etiquette.

* Access all functions of the P.O.S. system in accordance to specifications. Restock journal tape and change ribbons as needed.

* Handle void checks in accordance with Finance Department procedures.

* All cashiering procedures are to be processed in compliance with Finance Department standards.

* Issue manual checks when the system is down and ensure accountability of such.

* Ensure all closing duties are completed before signing out.

* Provide feedback to staff on their performance.

* Foster and promote a cooperative working climate, maximizing productivity and employee morale.

* Contact Ideal Services for maintenance repairs to be submitted to Synergy for Engineering. Contact Engineering directly for urgent repairs.

* Complete all paperwork and closing duties in accordance with departmental standards.

* Complete closing side duties:

* Properly store all reusable goods.

* Empty and drain ice bin.

* Scrub sink.

* Remove all items from bartop and tables; place clean items in designated areas; wipe clean all surfaces of bartop and tables.

* Remove liquor and bottles from speed rail and liquor cabinet.

* Secure all liquors, beers, wines, coolers, cabinets and storage areas.

* Wipe down all bottles and surfaces.

* Clean all bar equipment and tools.

* Remove trash.

* Sweep and mop floor behind bar.

Ensure that the bar is secure when not open for business

Qualifications

* Bartender vocational training.

* Minimum 21 years of age to serve alcoholic beverages.

* 3 years experience as a Bartender, preferably a 4-Diamond Hotel or upscale bar.

* Knowledge of various drink recipes and beverage service standards.

* Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

* Ability to provide legible communication.

* Ability to compute basic mathematical calculations.

* Familiarity with food/beverage and labor cost controls.

* Valid CA Food Handler's Card.

* Valid TIPS Card.

* Ability to prioritize and organize work assignments.

* Ability to motivate Noe bar staff and be a part of a cohesive team.

* Ability to be a clear thinker, analyze and exercise good judgment to resolve problems.

* Ability to focus attention on details.

* Ability to suggestively sell menu items, beverages and wines.

* Ability to input and access information into P.O.S. system.

* Ability to exert physical effort in transporting equipment and wares.

* Ability to endure copious physical movements in carrying out job duties.

* Ability to interact positively with intoxicated and/or problem guests.

* Ability to ensure security and confidentiality of guest and Hotel information.

* Ability to work without direct supervision.

* Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to any given number of guests within any given period of time.

* Ability to work well under pressure with large groups and/or demanding guests

* Ability to maintain good coordination while quickly preparing and serving orders.