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in Phoenix, AZ

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About this job

The Banking Customer Service Representative will connect with our members by answering inbound calls. You will be responsible for assessing and handling Discover customers banking needs, obtaining and processing customer/account information and leveraging the features and benefits of our products. All of our DiscoverBank.com members are serviced by this high achieving team. This fast paced customer support role handles a variety of member needs such as: account inquiries/changes, technical support, consulting on new accounts, web support, etc. Discover Banking members include multiple account types (CDs, online checking, money market, etc)

For our FT Employees, Benefits are available DAY ONE of your employment:
-Medical/Dental/Vision/Life Insurance
-Paid Time Earned (20 days PTO + Holidays)
-401K
-Full Cafeteria
-Access to fitness center
-Opportunities to volunteer in the community
-Development Groups and Trainings
-A GREAT culture!

Requirements

Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills Able to influence, creative problem solve, and find customized solutions Flexible and adapt to change well Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries Outstanding analytic skills Superior verbal/written communication skills  Technology/Computer skills  Perform other duties assigned to you

Skills Desired:

  • Listen to real needs of our customers and offer powerful solutions, as we pride ourselves on our One Call Resolution process 
  • Deliver great customer care by responding to inquiries regarding accounts in a fast paced, structured environment
  • Maintain a high level of knowledge with Discover Banking products, technology/computer skills and marketing/promos
  • Produce extraordinary results measured by customer satisfaction, efficiency, call quality and established metrics
  • Answer high-volume inbound calls in a timely and efficient manner
  • Multitask at a high level, while effortlessly adapting to the ever-changing world of finance