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in Tempe, AZ

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About this job

Overview:

Responsible for resolving customer issues via the telephone for all financial adjustments, including, but not limited to, transferring sales, payments and returns; answering Loyalty calls when needed; performing other duties as assigned.

  

Essential Functions:

  • Answer and resolve issues regarding billing inquiries such as payments, returns, and sales.
  • Complete various Credit Customer Service functions based on business needs.
  • Regular, dependable attendance and punctuality. 

Qualifications


Education/Experience:  

  • High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred.

 Communication Skills:

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations; ability to write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Mathematical Skills: 

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry. 

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: 

  • Regularly required to sit, talk, hear, use hands to finger, handle, and feel; occasionally required to reach with hands and arms and walk; requires close vision. 

Other Skills:

  • Ability to provide outstanding customer service to external and internal customers on a consistent basis; computer navigation and keyboarding skills; strong analytical skills, excellent decision making and follow-up skills; excellent communication and organizational skills; ability to complete financial transactions acutely and proficiently.

Work Hours:

  • Ability to work a flexible schedule based on department and Company needs.  

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.