You might also like
in Penfield, NY
Coffee Customer Service
Hours | Part-time |
---|---|
Location | PENFIELD,2157 Penfield Road Penfield, New York |
About this job
Want a job you’ll LOVE?
Our Coffee Shop serves customers the freshest, most delicious blends of coffee and specialty drinks throughout the day. In this department, you’ll work with a team to provide incredible customer service and share your knowledge and passion for the coffee industry. If you are a coffee fanatic and love the scents of freshly brewed coffee, this could be the role for you!
Looking for Career Growth? Watch our video!
How do I make a difference?
Providing Incredible, Knowledge Based Customer Service
- Build rapport with customers by remembering “regular” drink orders, making recommendations, and conversing with customers while preparing orders
- Share your knowledge and passion for the industry to help educate others about different blends, seasonal drinks, and new products
- Maintain product levels throughout the day by stocking, refilling and rotating product, and preparing fresh coffee and specialty beverages
- Follow Wegman core recipes to prepare drink orders with speed, accuracy, and a consistent outcome in line with Wegmans Standards of quality
- Merchandise products in innovative and eye-catching displays to increase customer awareness and promote sales in the department
- Properly maintain and operate all equipment and machinery in the department, including but not limited to, espresso machines, blenders, commercial coffee brewers and coffee pots
- Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures
- Support, encourage, and respect co-workers
- Work with supervisor to set and achieve goals for professional development
- Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
- Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
- Live our values: caring, respect, empowerment, making a difference, high standards
- Possess teamwork & diversity awareness
- Seek continuous learning opportunities
- Provide incredible customer service
- Ensure food & human safety
- Possess organizational skills
- Provide knowledge based service
- Educate self and others about product knowledge
- Use and explain Wegmans cooking techniques
- Possess culinary knife skills
- Customer service experience, preferably in a food service, grocery or retail setting
- Experience working in a coffee shop or kiosk environment
- Work involves continuous interaction with customers and co-workers in a fast-paced environment
- Typical motions include repetitive hand and arm movements, bending, reaching, frequent lifting, and sometimes reaching and lifting above shoulder height.
- Responsible for moving and lifting an average of 1 – 10 pounds of product with a maximum weight lifted of 35 rarely
- Basic tools & Equipment must be able to use coffee machines, cash register, u-cart, food service appliances
- Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
- May be exposed to various allergens
Ensuring High Quality Products & Ingredients
Living Who We Are
Seeking Candidates Who…
Preferred Skills and Experience
Work Environment
* Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed