Retail Supervisor - Burton - Northstar Mountain Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsible for supervising staff and the sales, operational, & merchandising functions of the store to attain maximum profitability, productivity, & a world-class guest service experience.

Responsibilities include (but are not limited to):

• Fulfill manager-on-duty responsibilities when scheduled
• Assist in maintaining and administering operational expectations by following company policies and guidelines
• Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager
• Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
• Maintain all company paperwork according to policies and standards
• Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
• Assist Store Manager in communicating company values and goals to the employees
• Manage inventory control and meet or exceed inventory goals
• Enforce company cash handling and other Loss Prevention policies and procedures
• Remain current on new industry products and trends; demonstrate knowledge of products
• Communicate ideas or issues with the Store Manager
• Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
• Model customer service for employees and promote sales whenever interacting with guests
• Walk the floor regularly for daily MOD responsibilities
• Motivate employees to increase sales, units per transaction and transaction size in day to day sales
• Communicate with Store Manager to ensure smooth business operations
• Ensure that all safety standards are being observed at all times
• Demonstrate and enforce company values and ethics

Qualifications:

• 1 year of retail experience, preferably within the outdoor industry
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English
• Maintain a working knowledge of products and trends within the industry
• Proficient in Microsoft Office products; Word, Excel, Outlook
• Commitment to providing exceptional customer service to our guests
• Self-motivated with the ability to multi-task
• Ability to work a flexible schedule; including nights, holidays and weekends
• Previous experience with Retail POS
• Must be able to work in a high volume fast-paced retail location
• Supervisory experience – preferred
• Snowsports background 
• HS Diploma or GED Equivalent

Some of the benefits include:

• Excellent training and professional development
• Free Epic Pass to our world-class resorts
• Retail discounts at our stores
• Employee Assistance Program (EAP)

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143095