IB SALES SUPPORT ASSOCIATE - Interline Brands

POSITION PURPOSE
Interline Brands, Inc. (?Interline?) is among the nation s largest distributors and direct marketers of specialty maintenance, repair, and operations (MRO) products, both branded and private label.
It stocks more than 100,000 plumbing, janitorial, electrical, hardware, heating, ventilation, and air conditioning (HVAC); and other MRO products, from more than 3000 suppliers worldwide. Products and value-added services are sold to more than 175,000 active customers, including facilities maintenance customers, professional contractors, and specialty distributors.
Key end-markets include multifamily housing; health care institutions; educational organizations; lodging; plumbing, mechanical, and HVAC contractors; locksmiths and hardware stores. The company operates more than 70 distribution centers / branches and four regional replenishment centers across the United States, which facilitates reliable same-day or next-day delivery service to 98% of the U.S. population.
Interline employs a multi-dimensional sales model to drive market share gains, utilizing the following primary channels: field sales representatives, telesales and direct marketing including online websites, catalogs, business-to-business selling portals, and fliers. With a unified operating platform, the company can sell the same product to various customers utilizing different pricing schedules and different service models, depending on the needs of each customer.
In 2015, Interline was acquired by The Home Depot®, the world's largest home improvement specialty retailer, with 2,274 retail stores in all 50 states, the District of Columbia, Puerto Rico, U.S. Virgin Islands, Guam, 10 Canadian provinces and Mexico. In fiscal 2015, The Home Depot had sales of $88.5 billion and earnings of $7.0 billion. The Company employs more than 385,000 associates. The Home Depot's stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Enter orders for customers assigned to Sales Support which includes, but is not limited to special orders including follow-up, acting as a liaison between sales and other functions such as Deviations, Credit, Bid paperwork, etc.
20%- Provide customer support by providing Proofs of Delivery, handling problem orders, monitoring backorder reports making sure items are ordered by the buyers, finding replacements when an item is discontinued and communicating to the sales professional.
15%- Manage price changes (BCBI)
15%- Provide SDS sheets for customers

15%- Submit inventory increase/decrease requests to support large customer demands.
10%- Other administrative tasks as required.
NATURE AND SCOPE
Reports to Regional Sales Manager. Has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2+ years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
Sense of urgency and ability to prioritize; attention to detail is very important.
Ability to follow written and verbal instructions and learn and adapt to varied work assignments.
Knowledge of general office procedures and practices.
Good organization, communication skills a must.
Ability to identify problems and find prompt resolutions
Self motivated, assertive and pro-active
Effective project management skills
Work well under pressure to meet tight deadlines and support the business objectives to drive profitability
Ability to translate data into meaningful business information.
Knowledge, Skills, Abilities and Competencies:Proven ability in data entry with excellent accuracy.
Proficiency in Microsoft Excel, Power Point and Outlook.