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$28est. per hour
INTERLINE BRANDS SUPERVISOR COLLECTIONS I, ACCOUNTS RECEIVABLE - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Jacksonville, FL Jacksonville, Florida |
About this job
POSITION PURPOSE
Interline Brands, Inc. (?Interline?) is among the nation s largest distributors and direct marketers of specialty maintenance, repair, and operations (MRO) products, both branded and private label. In 2015, Interline was acquired by The Home Depot®.
It stocks more than 100,000 plumbing, janitorial, electrical, hardware, heating, ventilation, and air conditioning (HVAC); and other MRO products, from more than 3000 suppliers worldwide. Products and value-added services are sold to more than 175,000 active customers, including facilities maintenance customers, professional contractors, and specialty distributors.
Key end-markets include multifamily housing; health care institutions; educational organizations; lodging; plumbing, mechanical, and HVAC contractors; locksmiths and hardware stores. The company operates more than 70 distribution centers / branches and four regional replenishment centers across the United States, which facilitates reliable same-day or next-day delivery service to 98% of the U.S. population.
Interline employs a multi-dimensional sales model to drive market share gains, utilizing the following primary channels: field sales representatives, telesales and direct marketing including online websites, catalogs, business-to-business selling portals, and fliers. With a unified operating platform, the company can sell the same product to various customers utilizing different pricing schedules and different service models, depending on the needs of each customer.
If you want to join a dynamic organization where leadership strives to put their best foot forward with their employees and their clients, come join the Interline Team.
The Customer Master specialists is responsible for customer set-up and changes, utilizing various methods and systems. The Customer Master specialists works under the direction of the Customer Master Supervisor.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50%- Monitors the overall status of the collection process and provides reports to the Credit Manager
40%- Monitors process and telephone activity of the team to provide feedback and coaching for improvement
10%- Personally may collect, negotiate settlements or promissory notes on high risk, high volume or sensitive accounts
NATURE AND SCOPE
Reports to the Collection Manager. Has 5 - 10 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Self-starter with a sense of urgency
Excellent communication skills including both verbal and written
Constantly operates a computer and other office productivity machinery such as a calculator, keyboard, copy machine and computer printer
Preferred Qualifications:
Advanced level written and verbal communication skills
Knowledge of credit concepts as well as credit and collection laws
Prior supervisory experience
Post-secondary education
Knowledge, Skills, Abilities and Competencies:
High Energy
Ability to multi-task
Exceptional communication
Organized/Time management
Problem solving, and understanding of technology
Methodical
Persuasive
Strong relationship building skills
Analytical
Highly developed negotiation skills
Experience with Avaya telephone systems reporting and / or Get Paid Collection software.
Competencies: Entrepreneurial, understands the prospect, develops appropriate solutions, manages selling process, closes the sale, manages sales relationships, sales leadership, leadership, strong decision making, can influence others
Interline Brands, Inc. (?Interline?) is among the nation s largest distributors and direct marketers of specialty maintenance, repair, and operations (MRO) products, both branded and private label. In 2015, Interline was acquired by The Home Depot®.
It stocks more than 100,000 plumbing, janitorial, electrical, hardware, heating, ventilation, and air conditioning (HVAC); and other MRO products, from more than 3000 suppliers worldwide. Products and value-added services are sold to more than 175,000 active customers, including facilities maintenance customers, professional contractors, and specialty distributors.
Key end-markets include multifamily housing; health care institutions; educational organizations; lodging; plumbing, mechanical, and HVAC contractors; locksmiths and hardware stores. The company operates more than 70 distribution centers / branches and four regional replenishment centers across the United States, which facilitates reliable same-day or next-day delivery service to 98% of the U.S. population.
Interline employs a multi-dimensional sales model to drive market share gains, utilizing the following primary channels: field sales representatives, telesales and direct marketing including online websites, catalogs, business-to-business selling portals, and fliers. With a unified operating platform, the company can sell the same product to various customers utilizing different pricing schedules and different service models, depending on the needs of each customer.
If you want to join a dynamic organization where leadership strives to put their best foot forward with their employees and their clients, come join the Interline Team.
The Customer Master specialists is responsible for customer set-up and changes, utilizing various methods and systems. The Customer Master specialists works under the direction of the Customer Master Supervisor.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50%- Monitors the overall status of the collection process and provides reports to the Credit Manager
40%- Monitors process and telephone activity of the team to provide feedback and coaching for improvement
10%- Personally may collect, negotiate settlements or promissory notes on high risk, high volume or sensitive accounts
NATURE AND SCOPE
Reports to the Collection Manager. Has 5 - 10 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:
Self-starter with a sense of urgency
Excellent communication skills including both verbal and written
Constantly operates a computer and other office productivity machinery such as a calculator, keyboard, copy machine and computer printer
Preferred Qualifications:
Advanced level written and verbal communication skills
Knowledge of credit concepts as well as credit and collection laws
Prior supervisory experience
Post-secondary education
Knowledge, Skills, Abilities and Competencies:
High Energy
Ability to multi-task
Exceptional communication
Organized/Time management
Problem solving, and understanding of technology
Methodical
Persuasive
Strong relationship building skills
Analytical
Highly developed negotiation skills
Experience with Avaya telephone systems reporting and / or Get Paid Collection software.
Competencies: Entrepreneurial, understands the prospect, develops appropriate solutions, manages selling process, closes the sale, manages sales relationships, sales leadership, leadership, strong decision making, can influence others