Customer Retention Agent - Part-time

SUMMARY The Customer Retention Agent is primarily responsible for assisting customers by making payment reminder calls and making payment arrangement calls in a courteous manner, which allows Advance Financial to retain the individual as a repeat customer. The Customer Retention Agent works in a contact center environment where calls are directed by a preview / predictive dialer.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Displays a cheerful and positive attitude • Is committed to providing an excellent customer experience • Conduct outbound reminder calls and assist customers with payment options over the phone or in store • Complies with all state and federal laws governing the financial services industry • Meet performance standards for contact rate, promise to pay kept rate, total dollars collected and other productivity measures • Treats customers and co-workers with dignity and respect • Participates in on-going learning and development • Ability to use a computer keyboard for typing and numeric data entry • Performs all other duties as assigned   QUALIFICATIONS • Must be high energy • Must understand and meet the demands of a customer focused call center environment • Must be dedicated to the work ethic and employment philosophy of an at will employer. • Must work independently, manage multiple projects and produce timely and effective results • Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. • Must be able to perform each essential duty listed above • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION Minimum High School Education Some higher education preferred   EXPERIENCE REQUIRED • Minimum 2 years' experience in a service related field • Call Center Customer Service Experience preferred • Computer keyboard proficiency required   COMPETENCIES • Excellent verbal communications skills both in person and over the telephone • Excellent problem –solving skills • Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer service skills • Excellent customer service skills • Detail Orientation • Ability to multi-task   LANGUAGE SKILLS English and/or Bi-lingual (English & Spanish)   PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.   WORK ENVIRONMENT Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Tennessean. Keywords: Customer Retention Specialist, Location: Nashville, TN - 37203