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in Hershey, PA

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Hours Full-time, Part-time
Location 100 Hersheypark Dr
Hershey, Pennsylvania

About this job

This position is responsible for leading and supervising staff and maintaining the operation of Giant Center Concession Food & Beverage Concession location during scheduled shifts. The position will be responsible for operating and supervising a Giant Center concession location. The position will oversee the daily operations relating to employee staffing, revenue operations and overall general concession location operations. The primary working time frame for the position revolves around the GIANT Center events. This position may also assist at other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK, HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).

Job Functions:

  • Training and supervising employees to ensure that they are capable of interacting appropriately with guests, and that they have the information needed to answer guest questions
  • Overseeing and training staff on proper register and cash handling procedures and reporting issues with money bag/loan box variances as they arise
  • Placing employees for their location at appropriate positions and ensuring that employees have the proper breaks, supplies and other operational items needed throughout their shifts
  • Making sure that their location is open and then closes at the proper times established by business needs along with guidance from the supervisory/management team
  • Monitoring stand appearance and operations (inside and outside); including the condiment areas to ensure cleanliness and organization
  • Monitoring food preparation and portion controls; including adherence to food safety standards and ensuring quality product in line with federal, state and company laws and policies
  • Maintaining appropriate food production levels based on projected business and weather on a daily basis
  • Maintaining equipment properly, and reporting problems with equipment to the appropriate supervisors and or maintenance staff during operations so that problems are corrected
  • Handling both guest compliments and complaints, and be able to answer guest questions or to direct them to the appropriate source of information
  • Performing other job related assignments and tasks as assigned

Basic Qualifications:

  • Must be 18 years of age or older
  • Must have at least one (1) year of Food & Beverage supervisory/assistant supervisory experience

 

Additional Qualifications:

  • Must be certified or be able to pass an alcohol service class (RAMP Training – will be provided)
  • Hours will vary according to event schedules, but will regularly include evenings, weekends, and holidays
  • Must be available for at least 75% of the events each month
  • Must be able to understand and communicate in English
  • Must have reliable, steady transportation to and from work
  • Must be self-motivated to complete tasks and be able to multi task while prioritizing job tasks and assignments
  • Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

 

Working Conditions:

  • Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)
  • Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)
  • Work environment can be extremely loud at times
  • Employee must provide proper footwear (black non-skid / non-slip sneakers)

Hershey Entertainment and Resorts is an Equal Opportunity Employer