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in Tampa, FL
Escrow Branch Manager - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Tampa, FL Tampa, Florida |
About this job
First American Title is seeking an Escrow Branch Manager. The Escrow Branch Manager manages the day-to-day operations of a branch.
Essential Functions:
• Oversees escrow branch operation’s profitability, including goal establishment, communication and execution. Monitors and reports on profitability of assigned area/branch. Interprets financial data and makes adjustments in order to manage expenses and achieve profitability.
• Manages a staff with responsibility for coaching, mentoring, hiring, and training of all branch escrow staff. Delegates assignments, provides development opportunities. Manages workflow and resolves escalated issues.
• Aligns branch goals with business unit goals. Provides input to senior manager.
• Develops and monitors branch metrics, reporting information to senior management and provides recommendations for policy change based on branch results.
• Develops new and repeat business through bankers, brokers and agents.
• Maintains existing client base and manages ongoing client and business challenges.
• Works with internal and external customers to manage all aspects of a sale, resale or refinance escrow transaction. Answers questions and provides guidance regarding products, services, policies or specific transactions.
A successful candidate will have the following skills and experience:
• Bachelor's degree or equivalent combination of education and experience
• 5-8 years’ experience as an Escrow Officer
• 4+ years of supervisory experience
• Proficient computer skills
• Specialized knowledge in one or more escrow product areas
• Basic accounting/finance skills to be able to understand and interpret financial statements
• Strong supervisory and administrative skills
• Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Detail orientation; organized
• Problem solving skills
• Planning, analytical and negotiation skills
• Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
• Teamwork: balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives
• Written Communication - writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Interpersonal: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Verbal Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings