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About this job

ABOUT US

Experimac is your local trusted tech source for Apple(R) pre-owned sales, trade-ins, upgrades and repairs for: iPhone(R) devices, iPad(R) tablets, iMac(R) computers, MacBook(R) laptops and more. Backed by an international Franchise family with over 1,400 locations in over 80 countries, and with locations throughout the U.S., a local Experimac Apple(R) expert is always close by. Become that local Apple(R) expert today! 

JOB SUMMARY

We are looking for highly talented individuals to help build our sales and profits for existing and potential customers. This involves time in-store evaluating customer needs, providing solutions as well as the hands-on repair of cell phones, tablets, laptops, and desktops. Being the face and voice of the business requires a high energy level and ability to adapt to various situations. Must have a love for Apple(R) products and the desire to learn advanced troubleshooting and repair. Come motivated and stay positive!

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides onsite and in-shop Apple/PC laptop or desktop computer/server repair.
  • Mobile device repair (iPhone's, iPad's, Androids, etc).
  • Setup Macs and mobile devices.
  • Possesses In depth Mac OSX and iOS systems as well as Windows PC systems.
  • Uses problem-solving and people skills to ensure swift resolutions to technical problems.
  • Provides accurate timelines for repairs and upgrades.
  • Tests, troubleshoots, diagnoses, replaces and/or repairs computer and mobile hardware failures.
  • Provide in-store retail customer service as needed.
  • Determine customer needs and propose appropriate service and product needs in showroom.
  • Helps customer make selections by building customer confidence; offering suggestions and opinions.
  • Shows a positive outlook and outgoing personality as a representative for our brand.
  • Meet and/or exceed sales and service goals.
  • Develop and maintain a thorough knowledge of Experimac's services and pricing structure.
  • Manage the day-to-day schedule for service and sales-centered tasks.

 

SKILLS AND QUALIFICATIONS

  • At least one year experience required in cell phone, tablet, and computer hardware repair.
  • Must have previous experience interacting with customers and/or businesses.
  • Ability to listen and intelligently respond to customers while in public situations.
  • Possess strong verbal, written, presentation, negotiation, and closing skills.
  • Works well with others and promotes a positive work environment.
  • Must present and communicate in a professional manner and have good time management skills.
  • Must be self-motivated and able to work independently to meet or exceed goals.
  • Computer proficiency in Apple and Microsoft applications; Apple computer experience a plus.
  • High school diploma or equivalent; Bachelor's or Associates degree in a related field a plus.
  • One year of experience in a customer-facing sales role (business to business or consumer-based).
  • Must have the ability to stand on feet and/or sit for long periods of time and ability to lift 50 lbs consistently.