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in Cincinnati, OH

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Hours Full-time, Part-time
Location 1014 Vine Street
Cincinnati, Ohio

About this job

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Exempt

 

 

Position Summary:

Deliver customer and market insights through scheduled and ad hoc reporting and analysis. Collaborate closely with team members to create data driven reports and presentations that aid in generating value and customer loyalty. Utilize customer data to execute targeted campaigns that deliver personalized content and offers. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:
  • Create and maintain key customer and market reports to support the Customer Experience (CX) and Loyalty Implementation teams
  • Build marketing campaigns using MarketExpert, IBM Campaign and other data sources that support division and enterprise targeting requests
  • Deliver marketing content through point of sale (POS), direct mail, email, and emerging channels such at text and mobile app alerts
  • Create reporting processes to monitor customer trends and progress towards CX and business goals
  • Drive small to medium-sized analytics processes and projects
  • Assist in the preparation of reports and analyses for meetings with divisions and lines of business
  • Create reports using data from multiple sources, including Backbase Customer Experience Platform (CXP), MarketExpert, Kroger Category Management Systems (KCMS), Shop, QuickSales, and various other tools and databases
  • Deliver accurate and consistent analysis in a common format that enables departments and executives to gain insights into complicated data so that it can be easily understood and acted upon
  • Develop insights that enable customer experience implementation managers to provide customer-centric solutions based on proven best practices
  • Travel occasionally to local work sites for meetings, training, and other business functions
  • Must be able to perform the essential functions of the position with or without reasonable accommodation
Minimum Position Qualifications:
  • 1 year of experience analyzing and interpreting data
  • Advanced Microsoft Office skills
  • Proficient database concepts and Structured Query Language (SQL) skills
  • Intermediate data interpretation skills
  • Ability to handle sensitive information while maintaining a high degree of confidentiality
  • Ability to gather, analyze, and illustrate data using a wide array of systems and tools
  • Ability to create reports that make complex concepts intuitive and easy to understand
  • Effective oral/written communication and analytical thinking skills
  • Ability to exercise good judgment in setting priorities, answering or directing correspondence, coordinating various programs/meetings, etc.
  • Ability to work independently or in groups to achieve objectives
Desired Previous Job Experience/Education:
  • Bachelor’s degree
  • 1 year of analytics experience
  • Advanced skills in data tools, such as Customer Experience Platform (CXP), IRI, MarketEXPERT, Shop, Customer Trend Report (CTR), and Total Ad and Display Manager (TADM)
  • Intermediate skills in SharePoint, Tableau, database concepts programs and SQL

 

Education Level: None
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
 Regions: General Office- Cincinnati

States: Ohio
Keywords:

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  OH || Cincinnati || 1014 Vine Street || 45202 || Kroger General Office || [[mfield2]] || Customer Insights/Loyalty; Loyalty || Employee || Exempt || Full-Time || None