Customer Service Associate - Part-time

Customer Service Representative

Bed Bath & Beyond

Competitive Pay - Full-time, Benefits Eligible

Location: Totowa, NJ

Summary:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with great opportunity, look no further! Bed Bath & Beyond Customer Service Center provides valued service to thousands of customers throughout the nation.  Our portfolio of companies includes buybuyBaby, Christmas Tree Shops and That, Harmon Face Values, and Cost Plus World Market. For 40 plus years, the ‘Yes’ mentality has satisfied customers, fueled our remarkable growth and made us an industry leader. We succeed because we serve exceptionally. We care enough to question and we leave no detail untouched.

Job Duties and Responsibilities:

The Customer Service Representative answers inbound customer service calls from internal and external customers.  Other responsibilities as follows:

• Interacting with customers via telephone to provide information, process transactions and reply to inquiries about products and services.
• Use computer system to track, gather information, and/or troubleshoot customer issues.
• Refer unresolved customer issues to designated call center supervisor or manager for resolution.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Regular and predictable attendance
• Provide quality support service through one-contact resolution to establish a long-term customer relationship
• Accurately respond to questions and assist customers (internal and external) primarily via phone
• Assist customers with their billing and payments as needed
• Empathize with customers and their needs

Qualifications:

A Customer Service Representative performs the job duties and responsibilities above as well as the following essential job functions:

• Willingness to work flexible schedules including weekends, holidays, and evenings
• Ability to regularly sit for long periods of time
• Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
• Take back-to-back phone calls from Bed Bath & Beyond customers nationwide and assist them with questions or orders
• Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, etc. 
• Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Requirements:

• 1-year customer service experience, prior call center environment a plus!
• Proficient in Microsoft Office, internet and basic functions.
• Confident and driven individual with great verbal and written communication skills
• Quick learner – Ability to learn new systems, products and services
• Positive personality – Courteous and helpful demeanor
• Ability to work on weekends and/or holidays as needed
• Effective problem solving skills and ability to multitask
• Attention to detail and follow up
• Ability to resolve customer issues in a clear and calm matter

Hours:

•             Currently hiring for daytime and evening positions

Previous retail experience is preferred, but we are willing to train.

• Great Employee Discount!
• Employee Referral Bonus!
• Fun and Friendly Environment!
• Comprehensive Benefits Package for Full Time Employees!