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Guest Experience Host - Retail Team
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 601 N. Martingale Road, Suite 130 Schaumburg, Illinois |
About this job
Build yourself a more exciting future with LEGOLAND Discovery Center Chicago!
Do you have the Magic in you to create memorable experiences and Be a Force for Good? As one of the leading entertainment companies in the world, we define our values not just by the passionate way we do business but also the way we treat our people, our visitors, our suppliers, the creatures in our charge and the communities, and environment in which we operate. At Merlin We Care.
About The Role
As a Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences in our attraction for our guest. Working closely with the Retail Team you will drive sales by delivering the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.
Responsibilities:
- Demonstrates a strong sales approach, maximizing the department’s sales goals.
- Adopts an enthusiastic, assertive and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Provide a courteous, efficient, helpful and entertaining service to the public.
- Ensure our extended queue lines are managed in a safe way while still delivering an excellent guest experience.
- Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
- Ensure all transactions are processed accurately considering rates, promotions, vouchers, discounts, etc.
- To ensure that all voucher redemptions are recorded and reconciled on a daily basis.
- Ensure the highest standards of accurate and efficient cash handling procedures, check floats, monitoring guest flow during transactions.
- To follow opening and closing procedures as detailed in the department’s operating plan.
- To greet all guests with eye contact, a smile and a verbal greeting on every transaction.
- To issue a receipt and a passing pleasantry on every transaction.
- To do any reasonable duty as detailed by the Management team of the Attraction.
About You
- Experience in a customer service role.
- Fun, dynamic, and friendly personality.
- Cash handling experience.
- Excellent communication, listening, and motivational skills.
- Able to work in areas with loud noises and confined spaces
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Self-motivated, able to work independently or as part of a team.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.
Preferred Qualifications:
- Previous experience in service industry
Education:
- High School Diploma or equivalent
About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.
Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
Requirements
All interested candidates must apply online at merlincareers.com
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