Human Resources Assistant Store Manager (ASM) - 478

Company Name: Roundy's
Position Type: Employee
FLSA Status: Exempt
 

Position Summary:

Primary leadership responsibility is to create a friendly customer experience through exceptional service by highly satisfying each customer’s needs and exceeding their expectations. Be the subject matter expert and lead the day-to-day human resource functions of staffing, onboarding, talent development, training, associate engagement and insights, and total rewards from the sales floor. Build high performance work teams by engaging, rewarding, coaching and developing associates. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

• Assist store leaders and associates in providing a favorable customer shopping experience and increase associate interest in customer service/relations enhancing Kroger’s reputation as ‘Best In Class’ in the retail food industry.
• Lead from the sales floor through regular store walks. Engage and ensure department leaders and associates understand and support best practices and store standards.
• Collaborate with store leaders to identify staffing needs. Promote job openings, identify, interview and select best fit candidates, and assess recruiting methods for effectiveness.
• Provide a positive onboarding experience for new associates, promote the total rewards package and ensure all required forms and training are completed.
• Enable new hires for success by ensuring an engaging one-on-one feedback discussion is held with each associate within in the first 90 days.
• Monitor OSAT, Customer 1st Tracker and Customer Connection Shops daily to identify strengths and opportunities. Collaborate with the Customer 1st assistant store manager to engage and coach associates around customer and associate satisfaction.
• Evaluate training needs, ensure training is provided, and discuss the outcome with the associate.
• Interact with department leaders and associates to determine talent bench strength and identify gaps.
• Administer employment laws, regulations, company policies and other related guidelines.
• Oversee the performance management process and partner with leadership in handling performance reviews.
• Encourage department leaders and associates to identify improvement opportunities around Friendly & Fresh. Empower them to work collaboratively to develop solutions and create implementation action plans.
• Serve as the liaison providing feedback to the store manager, district manager and coordinators on the effectiveness of Friendly & Fresh initiatives.
• Support strong relationships with local community organizations by promoting initiatives and soliciting involvement from associates.
• Support the Cultural Council and be an advocate for positive change within the store.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback.
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Minimum Position Qualifications:

• High school diploma or equivalent
• Effective interpersonal communication and customer service skills
• Ability to handle stressful situations
• Ability to lead and develop others
• Ability to identify areas of improvement throughout a store and provide corrective guidance
• Strong analytical skills
• Successful completion of the applicable division management training program
• Ability to recognize and protect highly confidential information

Desired Previous Job Experience:

• Effectively leading teams
• Human resources or retail management
• Financial responsibility including budget preparation and management
• Bachelor’s degree

Education Level: Associates Desired
Required Travel: None
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: Midwest

 

States: Wisconsin
Keywords:

 

Jobs at Pick n Save: At Pick n Save, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of a team that is dedicated to supporting our stores and creating a shopping experience that customers love. .

 

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of in 35 states and the District of Columbia.  Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States.  Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  WI || Oshkosh || 1940 S Koeller Dr || 54901 || Roundy's || None || Customer Service; Front End; Retail Operations || Employee || Exempt || Full-Time || None