Fuel Dispatch Representative

Req ID: 97801

Love’s is a family-owned and operated company based in Oklahoma City.  We are looking for talented people to join the team in our Logistics group as a Logistics Support Representative.

As an employee of Gemini Motor Transportation, you would be an important part of our Logistics team that provides high value transportation business services to Love’s Travel Stops & Stores in addition to our professional drivers.  We have been tasked with maintaining healthy fuel inventory levels at our Love’s Travel Stops & Stores across the country. This 24/7/365 goal pushes us to solve complex issues regarding logistics, inventory management and the fuel supply chain on a daily basis 

We’ll get you started by providing on-the-job training and resources. On our team, you’ll play an important part of shaping our customer experience. You’ll be actively listening to our customers, answering their questions and using your resources to provide solutions.  You’ll be part of a team-oriented and FUN environment while working to meet performance metrics.

Love’s offers the following to full-time employees:

• Medical/Dental and Life Insurance Plans
• Vision Reimbursement
• 401(k) with Company Match
• Holiday Pay
• Paid Time Off
• Employee Assistance Program

*Most benefits are subject to an eligibility waiting period.

Gemini Motor Transportation continues to look for these values in every person we hire: 

• Focus on the customer in everything we do

• Exhibit integrity in our day-to-day actions

• Demonstrate a strong work ethic

• Create new opportunities through innovative thinking

• Persevere in the pursuit of all opportunities

We provide our employees with opportunities to excel in their positions every day.  These chances to shine make for a rewarding work environment.

Bottom line?
If you want to be a part of something awesome in an engaging environment, don’t miss this opportunity!

BASIC PURPOSE: Assisting Gemini Drivers and Logistics Coordinators by handling incoming calls to Logistics. Using internet and computer-based systems to monitor store levels, supply levels, and assist drivers with load scheduling and equipment needs.

MAJOR RESPONSIBILITIES:

• Answer phones while providing a high level of customer service to drivers calling with various logistics and supply chain related issues.
• Assist in monitoring Loves and 3rd party location’s inventory levels.
• Troubleshoot logistics/supply chain related problems and provide recommendations for resolution.
• Comprehensive documentation of logistics and supply chain related issues.      
• Manage and complete projects in a timely manner while still handling daily call volume.
• Accurately relay important information to internal and external customers.
• Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
• Experience:
  • Customer service experience preferred

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Ability to handle 100 inbound phone calls per day.
  • Ability to multi-task.
  • Strong attention to detail, organizational skills, and the ability to problem solve.
  • High level of initiative and works well in a team environment.
  • Excellent written and verbal communication skills.
  • Ability to handle stressful situations and deadlines.
  • Basic Microsoft Windows / Office experience.
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.