Project Manager

Summary/Objective:

The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, statuses and resource allocation.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that all projects are delivered on-time, within scope and within budget
• Understand overall project objectives, as well as the role and function of each project team member.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Organize and manage all phases of the project to ensure on-time completion within budgetary requirements.
• Assist project team in design and development tasks.
• Drive problem investigation and resolution as required.
• Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
• Design and maintain technical and project documentation.
• Develop a detailed project plan to track progress
• Escalate project issues that cannot be completed within agreed service levels to Operations manager
• Manage the relationship with the client
• Create and maintain comprehensive project documentation
• Maintain a clean driving record – This position is required to drive a company vehicle to customer job sites.

Additional Duties and Responsibilities:

• Assist in maintaining Inventory
• Assist in receiving Freight
• Backing up Service Department
• Improve customer perception and satisfaction.
• Ability to work in a team and communicate effectively.
• Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.
• Enter all work as activities, service tickets, or project tickets

Competencies:

• Strong organizational, presentation, and customer service skills.
• Skill in planning and preparing written communications.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast moving environment.
• Ability to manage competing priorities and maximize resources

 Experience/Skills:

• Ability to use Microsoft Office products to include Word, Excel, and Outlook
• Knowledge and experience in cross-functional project management methods and techniques, preferred but not required
• Customer Service Experience required
• Typing skills to ensure quick and accurate entry of project details

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

If you feel that you are qualified for this position here are three ways to apply: (Choose one)

1.Apply online at

2.Apply in person at our office located at 1021 S. 40th Ave, Suite 1 in Yakima. We take applications Monday through Friday, from 8:00 AM to 3:00 PM

1. Send a resume to then call to set up an interview time!

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you are looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals.