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in Middleburg Heights, OH

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About this job

The Support Specialist, FORT will provide support to the FORT in various operational related tasks necessary to maintain day-to-day operations. Related tasks may include, in part or in totality, Rejected Claim Management, Parts Recovery, Over/Shorts, Technician Reimbursement, and Parts Related Initiatives. The Support Specialist, FORT will provide other national centralized initiatives, including providing world-class customer service.

Job Responsibilities:
*Perform task associated with managing the Rejected Claims process, including calling external customers
*Collaborate with external and internal customers to arrange for part pick-up associated with the Parts Recovery process
*Assist Field Districts in administering Cash Over/Shorts process and Bad Check recovery initiatives
*Coordinate Technician reimbursements and other financial transactions associated with Tech reimbursements
*Manage and coordinate various parts related initiatives including parts research and resolution of part order transmission errors. *Analyzes field issues/process issues to determine root cause of problem and takes appropriate action to correct.
*Perform tasks associates with special national pilots/tests for centralization consideration
*Provides detailed updates to In-Home District Management, In-Home Region and National Operations teams.
*Continually seeks out productivity enhancements to improve personal performance and further business objectives.
*Performs miscellaneous duties as assigned.

Specific Skill Requirements:
*Ability to read, write, and speak English
*Ability to follow directions and solve problems
*Able to handle multiple tasks in stressful situations and work in a fast-paced environment
*Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses), where applicable
*Ability to work in non-air conditioned environment, where applicable
*Ability to work variable and flexible hours including overtime
*Ability to read and utilize reports as needed
*Ability to follow HS QMS guidelines

Experience/Education Requirements:
*High school diploma or equivalent preferred
*Must be 18 years of age
*Experience and aptitude with computers and databases, including Microsoft Office Applications (Word, Excel, PowerPoint), Mainframe systems, Library Imaging System, and Lawson Inventory system

Equal Opportunity Employer / Disability / Vet.