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Inbound Call Center- Employee Support (MO, Battlefield)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Battlefield, MO Battlefield, Missouri |
About this job
- Perform remote assistance to resolve computer issues
- Use a trouble ticket system for call notes and problem tracking
- Setup and configure printers, computers, laptops, broadband modems and basic routers
- Return customer calls in a timely manner
- Manage daily, weekly or monthly goals set by management
- Troubleshoot computer and printer issues on-site in the Corporate Office
- Pack equipment for shipment to retail locations
- Unpack and receive equipment shipped from retail locations
- Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
- Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
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