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Retention Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 2151 East Broadway Road, Suite 117 Tempe, Arizona |
About this job
Retention Specialist
North Phoenix, AZ
$20.00 / hour
Contract to Hire Opportunity
Manages the maintenance and growth of current customers to achieve budgeted sales goals by developing and
implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
- "Saves, secures, and converts" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices.
- Resolves escalations for customer service within the defined territory.
- Generates revenue growth by utilizing a consultative selling approach in the retention of currentcustomers.
- Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals.
Communicates to and works with the Retention Manager to resolve unique customer issues.
- Reduces lost accounts by diffusing cancellation requests.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability while minimizing price rollbacks.
- Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other
business opportunities, referring internally as appropriate.
- Effectively uses companie's sales productivity software tools (i.e. Prospect and Customer Database, Proposal
Program, Pricing Tools, etc.).
- Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
North Phoenix, AZ
$20.00 / hour
Contract to Hire Opportunity
Manages the maintenance and growth of current customers to achieve budgeted sales goals by developing and
implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
- "Saves, secures, and converts" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices.
- Resolves escalations for customer service within the defined territory.
- Generates revenue growth by utilizing a consultative selling approach in the retention of currentcustomers.
- Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals.
Communicates to and works with the Retention Manager to resolve unique customer issues.
- Reduces lost accounts by diffusing cancellation requests.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability while minimizing price rollbacks.
- Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other
business opportunities, referring internally as appropriate.
- Effectively uses companie's sales productivity software tools (i.e. Prospect and Customer Database, Proposal
Program, Pricing Tools, etc.).
- Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Education:
High School Diploma or GED (accredited).
Attributes:
Strong Negotiations Skills
Have previous experience in volatile customer experience situations
Ability to adapt to ever changing environment
Excellent team player
Takes ownership of the customer situation
Multitask
Use two monitors and 5 - 6 programs at one time
Type minimum 40 wpm
High School Diploma or GED (accredited).
Attributes:
Strong Negotiations Skills
Have previous experience in volatile customer experience situations
Ability to adapt to ever changing environment
Excellent team player
Takes ownership of the customer situation
Multitask
Use two monitors and 5 - 6 programs at one time
Type minimum 40 wpm