Scheduling Coordinator

Experienced Scheduler wanted in the Pasadena area: $16-$19/hour with quarterly bonuses, an employer sponsored healthcare plan with vision and dental options, and a 401K retirement plan. Are you looking for a career where you can make a difference in the lives of seniors and special need clients in the community? Then consider joining our Home Instead Senior Care Pasadena Team!

Home Instead Senior Care is a non-medical senior care organization that specializes in companionship and personal care for seniors and special need patients residing in their private residence or in a facility. We are looking for CARING and COMPASSIONATE individuals to become a part of our Home Instead Pasadena family and join our mission of enhancing the lives of aging adults throughout our community.

Job Description:
Job responsibilities include a variety of duties which include: Client and CAREGiver scheduling, monitoring client and CAREGiver activity to ensure exceptional service, answering phones, follow up on client and CAREGiver issues, recognizing opportunities to increase service hours, and administrative duties such as assistance with CAREGiver on-boarding, and supporting other staff members with tasks as necessary to provide the highest quality service to clients.

Primary Responsibilities:

• Reflect the core values of (Prescott Sanchez, Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Client and CAREGiver scheduling
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system
• Follow up with all client and CAREGiver issues to ensure their problems are resolved
• Enter and maintain accurate client and CAREGiver records in the software system
• Increase client loyalty to Home Instead Senior Care by better meeting our current client needs
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for Care Consultations
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Greet and welcome each visitor in a friendly, warm and professional manner
• Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
• Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with clients, office staff or other staff members as appropriate

Qualifications:
Applicants with minimum 2-3 years’ experience in high volume scheduling within any field. Must be professional and be fluent in English able to communicate information efficiently, possess good work ethic, multi-task, able to follow through and complete assigned tasks. Must be a good listener, pay attention to detail, ability to prioritize tasks effectively. Applicant must be flexible and be available to work after hours, weekends and holidays.  Must have computer experience, proficient in Microsoft Office Suite. Must have a valid driver’s license, reliable car and car insurance. Bilingual, CNA, LVN, DSP, or health care experience a plus.
 

Find out more about this fulfilling career opportunity at homeinstead.com/479 or call 626-486-0800.

Each Home Instead franchise is independently owned and operated.