The job below is no longer available.

You might also like

in West Mifflin, PA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location West Mifflin, PA
West Mifflin, Pennsylvania

About this job

The Customer Assistance Associate is responsible for selling and servicing customers.  This position has day-to-day responsibilities that include assisting customers with their purchases, maintaining department presentation standards, and general customer service.  This position provides positive contact with the customer by listening, discovering, and understanding customers' needs.  This position educates customers on options available, provides customer assistance, and supports customers after the sale, while delivering satisfying and positive customer experiences.  Additionally, this position supports customers in handling their issues and concerns as they arise on the sales floor

Job Duties:

  • Utilizes approved selling practices and guidelines to determine customer need and match with appropriate product and services
  • Drives revenue growth by using selling and customer service skills, including completing sales through ringing of sales through the point of sale system
  • Optimizes miscellaneous income opportunities (i.e., credit, rapid credit, AccountCare, protection agreements, installation, gift cards, and Shop Your Way Rewards)
  • Executes operational and selling processes consistently, and ensures sales performance standards are met (i.e., use of Discovery Guide and other selling tools to sell product and offer credit products, protection agreements
  • Role-plays with coworkers on selling process and miscellaneous income opportunities
  • Provides deliberate and respectful feedback to coworkers on selling practices.
  • Maintains knowledge of Sears' products, and provides appropriate matching of features and benefits of these products to meet the customers' needs
  • Maintains merchandising standards within assigned departments, such as Replenishment and Housekeeping, including ad set up and take down
  • Ensures that the department is in-stock, clean, signed properly, and organized for customers.
  • Reviews the Associate Contribution Report (ACR) daily to identify opportunities for performance improvement
  • Assists in handling customer issues after the sale
  • Follows all applicable laws, regulations, and Company policies
  • Performs other duties as assigned