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Customer Rep / Order Monitor - Online Retailer - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Birmingham, AL Birmingham, Alabama |
About this job
- Are you a rock star when it comes to maneuvering around your computer & the internet - especially copy-paste?
- Are you good at monitoring computer screens, and noticing when something in a table or chart doesn't appear correct?
- Are you a master at emails and owning your desk?
- Do you want to become part of a growing team, and be a true Christmas elf during upcoming holiday seasons?
$10.00 /hr. Opening for 1st and 2nd shifts, with growing online toy retailer. N. Shelby County
REQUIREMENTS:
- Solid keyboard/computer skills, master of the Ctrl-C & Ctrl-V (copy-paste)
- Good written communication skills (all customer contact via email)
- Able to repetitively respond to large number of e-mails daily - 50-60 emails daily (up to 300+ during Christmas shopping season).
- Detail oriented & quick to learn – will take notes immediately when training!
- MUST have experience with MS Excel - basic level is fine (will not be creating spreadsheets)
- Can work at pace & stay on task
- Able to work one of the following shifts:
Mon-Fri, 3 – 11 PM (rotating weekends)
Mon-Fri, 12 – 8 PM (rotating weekends)
Mon-Fri, 7 AM – 3:30 PM (rotating weekends) - ** Able to work all 5 days during Thanksgiving (T-giving, Black Fri, that Sat/Sun, and Cyber Monday) - all team members will work (will have a shift T-giving; everyone will be able to enjoy meal at home with family)
- Dependable transportation; good work ethic; punctual
- Able to pass drug screen; background check
Will monitor orders on 2-3 computer screens, and assist customers with questions (email), resolve order problems between customer & retailer; requires researching problem (what did WE order; where is problem). Most responses already created/automated – A LOT of copy-paste in emails
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Our office is located at
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