CAR WASH MANAGER 7002

PRIMARY PURPOSE OF POSITION:

This position is responsible for the day-to-day management of and ultimate responsibility for ensuring Customer Service is Priority #1 by developing and maintaining a team of people who provide inside and outside wash services to guests in a safe, right, fast and friendly environment for GATE Express Wash Operations.

GATE is looking for an enthusiastic manager who thrives in a fast paced environment and enjoys dealing with people. This is an awesome opportunity that will allow you to use your people skills and manage a business as if it were your own. Will train the right person in car wash procedures.

ESSENTIAL FUNCTIONS:

• Manage the overall operation of express car wash operations
• Provides customer service that exceeds expectations
• Provides the best customer experience by training team on all internal and external programs, build customer base through return Customers – Customer Loyalty Program
• Insures that all guests are treated courteously and that the needs of the customer are addressed efficiently.
• Identify and expeditiously resolve customer concerns and complaints
• Promote sales, manage expenses and maximize profitability
• Assist with preventive maintenance and repair of all equipment
• Assist in training of all team members
• Manage overall vehicle flow and production in operation
• Assist in maintenance of records, expenses and documentation as required
• Order supplies & equipment parts as needed
• Assist in accountability of team member performance and setting priorities
• Assist in recruitment of store team members
• Adherence & compliance with all established policies, procedures and processes
• Ensure professional appearance of site by maintaining a clean and inviting facility – both interior and exterior
• Execute business strategies & objectives
• Opening and Closing Procedures -- Schedule associates per the staffing model

ORGANIZATIONAL REQUIREMENTS:

• Review all equipment updates and follow the manufacturer's maintenance schedule
• Continue to improve knowledge of equipment and wash systems
• Ensure that all daily paperwork is completed accurately and submitted on time
• Attend and excel at ALL training programs, internal and external, required by the company
• Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash
• KNOWLEDGE & SKILL REQUIREMENTS:
• Must be able to perform all tasks and functions of a Sales Associate, Team Leader and/or Assistant Manager.
• Must be able to start work at 7am, and have ability to work varied hours/days to oversee Express Wash operations.
• Must be able to work a minimum of five and a half days per week.
• Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division.
• Must be able to operate a personal computer.
• Must have a valid driver's license.
• Must have a successful completion of a drug test and criminal background check.
• SUPERVISION OF PERSONNEL:
• Sales Associates, Team Leaders and Assistant Managers.

JOB REQUIREMENTS:

PRIMARY PURPOSE OF POSITION:

This position is responsible for the day-to-day management of and ultimate responsibility for ensuring Customer Service is Priority #1 by developing and maintaining a team of people who provide inside and outside wash services to guests in a safe, right, fast and friendly environment for GATE Express Wash Operations.

GATE is looking for an enthusiastic manager who thrives in a fast paced environment and enjoys dealing with people. This is an awesome opportunity that will allow you to use your people skills and manage a business as if it were your own. Will train the right person in car wash procedures.

ESSENTIAL FUNCTIONS:

• Manage the overall operation of express car wash operations
• Provides customer service that exceeds expectations
• Provides the best customer experience by training team on all internal and external programs, build customer base through return Customers – Customer Loyalty Program
• Insures that all guests are treated courteously and that the needs of the customer are addressed efficiently.
• Identify and expeditiously resolve customer concerns and complaints
• Promote sales, manage expenses and maximize profitability
• Assist with preventive maintenance and repair of all equipment
• Assist in training of all team members
• Manage overall vehicle flow and production in operation
• Assist in maintenance of records, expenses and documentation as required
• Order supplies & equipment parts as needed
• Assist in accountability of team member performance and setting priorities
• Assist in recruitment of store team members
• Adherence & compliance with all established policies, procedures and processes
• Ensure professional appearance of site by maintaining a clean and inviting facility – both interior and exterior
• Execute business strategies & objectives
• Opening and Closing Procedures -- Schedule associates per the staffing model

ORGANIZATIONAL REQUIREMENTS:

• Review all equipment updates and follow the manufacturer's maintenance schedule
• Continue to improve knowledge of equipment and wash systems
• Ensure that all daily paperwork is completed accurately and submitted on time
• Attend and excel at ALL training programs, internal and external, required by the company
• Cross-Train at least one employee on one new task every week until every employee can perform each function at the wash
• KNOWLEDGE & SKILL REQUIREMENTS:
• Must be able to perform all tasks and functions of a Sales Associate, Team Leader and/or Assistant Manager.
• Must be able to start work at 7am, and have ability to work varied hours/days to oversee Express Wash operations.
• Must be able to work a minimum of five and a half days per week.
• Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication and division.
• Must be able to operate a personal computer.
• Must have a valid driver's license.
• Must have a successful completion of a drug test and criminal background check.
• SUPERVISION OF PERSONNEL:
• Sales Associates, Team Leaders and Assistant Managers.