The job below is no longer available.

You might also like

in Franklin, TN

  • $27
    est. per hour
    Lowe's 23h ago
    Urgently hiring12.9 mi Use left and right arrow keys to navigate
  • $19
    est. per hour
    Lowe's 23h ago
    Urgently hiring12.9 mi Use left and right arrow keys to navigate
  • $24
    est. per hour
    Sonic 1h ago
    Urgently hiring11.6 mi Use left and right arrow keys to navigate
  • $18
    est. per hour
    Sonic 1h ago
    Urgently hiring11.6 mi Use left and right arrow keys to navigate
  • Keurig Dr Pepper 6d ago
    Urgently hiring17.9 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate

About this job

Customer Support Agents act as front-line support for our global network of users, and work hard to provide a great user experience. Agents are required to conduct themselves in a professional manner at all times and provide accurate, timely information about our applications to both internal staff and external users.
ESSENTIAL DUTIES AND RESPONSIBILITIES:


Acts as initial point of contact (via phone, email, or chat) for users with questions about our application functionality or experiencing system related issues.


Diagnoses/troubleshoots customer inquiries and if needed escalate to the appropriate internal supervisors or departments in accordance with standard practices and procedures.


Facilitates communication between customers and Sales regarding deviations from standard practices or new sales opportunities as necessary.


Logs all customer interactions according to internal procedures.


Coordinates with appropriate internal departments to ensure Authorization & Authentication documentation is completed appropriately.


Participates in application user acceptance testing as required.


Assists with support tasks associated with daily operations, such as filing and copying as required.


All other duties as assigned by supervisor.







Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Education and Experience:

  • Requires 1-2 years of work-related experience.


  • Proficient with Microsoft Word, Excel, Outlook and Internet.


  • Comfortable with computer technology and learning new applications.


  • Solid communication skills with ability to effectively respond to questions.


  • Prior call center or customer service experience a plus.


  • High school graduate or equivalent required.