On-Call Banquet Bartender

Position Description

Unique. Stylish. Entirely Radisson Blu. The Radisson Blu Mall of America is the 2nd Radisson Blu to open in North America. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The On-Call Banquet Bartender is responsible for following standards and procedures to provide timely, accurate, and friendly service by:

• Ensuring the opening checklist is completed and that the banquet bar is prepared for opening

• Assuring staff is aware of beverage options
• Monitoring and observing guests’ dining experience, ensuring guests are satisfied with the beverage service
• Responding promptly and courteously to any requests
• Being available to fill in as needed to ensure the smooth operation of the banquet function
• Taking beverage orders from guests and servers
• Preparing and serving alcoholic and non-alcoholic drinks consistent with the Hotel’s standard drink recipes
• Presenting drink menus, making recommendations and answering questions regarding beverages
• Up selling drink items as directed by management
• Recording drink orders accurately and immediately into the Point of Sale system
• Accepting guest payment, processing credit card charges and making change (if applicable)
• Washing and sterilizing glassware and bar tools/utensils
• Preparing garnishes for all drinks and ensuring freshness, labeling and properly rotating of product.
• Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
• Maintaining cleanliness in all areas of the banquet bar
• Reporting all equipment problems and bar maintenance issues to Banquets management
• Ensuring the bar is ready for the next shift including completing all necessary cleaning duties, ensuring the bar is up to health code in all respects and checking out with a manger before leaving
• Assisting the restocking and replenishment of bar inventory and supplies
• Completing all side-work duties
• Dropping cash in the end shift drop box

Abiding by legal standards and TIPS alcohol training guidelines for alcohol service to guests

Working as a team member to maintain pleasant work environment:

• Maintaining positive inter-departmental relationships with the hotel and with outside vendors
• Following the Carlson Attendance Policy
• Reporting to work dressed according to Carlson Grooming Standards

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates fulfillment of our service standards, genuine hospitality and exceeding guest expectations:

• Giving personal attention, taking personal responsibility and using teamwork when providing guest service
• Listening, apologizing with empathy, finding a solution and following through when resolving guest problems
• Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guest

REQUIREMENTS:

• Minimum two years bartending experience, preferably in a hotel or upscale environment
• High school diploma required
• Strong oral and written communication skills
• Candidate must have exceptional people skills with the ability to build trusting relationships
• Organizational, time management skills and the ability to network within the business arena, a must have
• Knowledge of local, state and federal liquor laws and regulations
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite and have worked with a Point of Sale system

PHYSICAL DEMANDS:

• Long hours are sometimes required, ability to work flexible schedule
• Ability to stand for long periods of time
• Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
• Good manual dexterity for the use of common office equipment

Brand

Radisson BluWe are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.