Retail Sales Associate-Home Appliance Showroom - Full-time / Part-time

The Consultative Sales Associate HA is responsible for selling and servicing customers. Some of the day to day responsibilities includes assisting customers with their appliance purchases, maintaining department presentation standards, and general customer service. This position exists to provide positive contact with the customer. This person must listen, discover and understand customers’ needs. To educate customers on options available, provide customer assistance and support our customers after the sale, while delivering satisfying and positive customer experiences. The associate will also support customers in handling their issues and concerns as they arise on the sales floor.

Job Duties:

• Utilizes approved selling practices and guidelines to determine customer need and match with appropriate product and/or services
• Maintains knowledge of Sears’ products; provide appropriate matching of features and benefits of these products to meet the customers needs
• Maintains merchandising standards and ready all day standards within assigned departments, such as replenishment and housekeeping, to include ad set up and take down
• Assists in handling customer issues after the sale
• Follows all applicable laws, regulations, and company policies
• Adheres to presentation and ready all day standards
• Role-plays with co-workers on selling process and miscellaneous income opportunities
• Provides deliberate/respectful feedback to co-workers on selling practices
• Drives revenue growth by using selling and customer service skills and abilities. This includes completing sales through ringing of sales through our point-of-sale systems
• Consistently executes operational and selling processes and ensure sales performance standards are met (e.g. use of Discovery Guide and other selling tools to sell product and offer credit products, installation where appropriate, protection agreements, etc.)
• Optimizes miscellaneous income opportunities (e.g. credit: rapid credit, AccountCare; protection agreements, installation, gift cards, etc.)
• Sets up and takes down ads in an accurate and timely  manner