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Point of Sale Help Desk
| Hours | Full-time, Part-time |
|---|---|
| Location | Toledo, OH Toledo, Ohio |
About this job
For over 50 years, Hickory Farms has been the nation’s premier specialty food gift retailer. Our success has been due to excellent product, customer service, and our people.
We currently have multiple openings at our corporate office in Toledo, Ohio, for Seasonal Point-of-Sale Help Desk Associates. This position pays $12 per hour.
As a Help Desk Associate, you will...
- Provide phone support to over 600 retail locations
- Offer technical support for both hardware and software issues
- Run a PC-based cash register system in the US and Canada
Candidates must have strong communication and troubleshooting skills and be comfortable speaking on the phone. Preferred candidates will have prior work experience in a help desk or call center environment.
The ideal candidate will also possess the following skills, knowledge and experience:
- General PC and Network trouble shooting skills.
- Previous experience with Point of Sale (POS) systems and receipt printers.
- Knowledge of the retail store atmosphere including strong customer relations skills.
- High School diploma required, individuals who are in pursuit of an associates or bachelor’s degree in a technical related field are preferred.
- Strong verbal and written communication skills.
- Prior call center/help desk experience.
- Prior experience with 3G cellular connection cards is preferred.
- Prior experience with basic networking and routers is preferred.
- Prior experience with SQL server is helpful.
This is a seasonal position running from mid-October thru Dec. 31st, 2017.
Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#cb