Customer Advocate I

See the world in fresh and vibrant ways. When you reimagine, perspectives change, potential is created and productive energy results. You can experience the difference new ways of thinking can make—for your career, your loved ones and your community—at Blue Cross and Blue Shield of Oklahoma (BCBSOK). Blue Cross and Blue Shield of Oklahoma is reimagining wellness for our state and looking for original thinkers who aren't afraid to make dynamic contributions. People destined to reimagine what's possible.

We currently have an immediate opportunity in Tulsa for the following role:

Customer Advocate I
Job Number: DME-1019336

BASIC FUNCTION:
Under supervision and following unit specific coaching and training, this position is responsible for researching and responding to telephone and written inquiries within the statutory time frames and in an accurate and objective manner; collecting non-clinical data; determining benefit levels according to contract guidelines; completing notification of maternity cases; and pending designated cases and referral requests to a RN for clinical review. Complete cases that could be completed by the iExchange automated system. Spending approximately 90 of the scheduled time on the phone according to business needs.JOB REQUIREMENTS:
*High school diploma OR GED.
*6 months customer service experience OR 6 month's experience in an office environment.
*Data entry and/or typing experience.
*Interpersonal, verbal and written communication skills.
*Analytical and organizational skills and independent decision making skills.
*Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
*9 months customer service experience.
*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
*Knowledge of medical terminology and anatomy.
*Knowledge of managed care programs
*Proven ability to learn quickly and adapt to change.
*Referral preference given to applicants able to take and meet testing criteria.

You could be asked to take an OnDemand digital video interview using HireVue. An email containing instructions would be sent to you.

Apply online at:
https://hcscrccorp.peoplefluent.com/res_viewjob.html?optlink-view=view-47882&ERFormID=res_newjoblist&ERFormCode=any

Previous applicants must reapply.

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Background investigations are required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

www.bcbsok.com

PI99679341