Host/Hostess - Rock Bottom Brewery - Full-time

Location: Denver International Airport
Unit Name: Rock Bottom
Unit Code: DENRBM01
Hourly Rate (if applicable):

Hostess

($450.00 hiring bonus: October 1, 2017- October 31, 2017)

Are you looking to work in the fun and fast-paced atmosphere of the Denver Airport? We are currently seeking hosts to join our award-winning HMSHost team!

The idea candidate will be friendly and attentive, and possess excellent customer service skills with the goal of delivering exceptional service to our guests. The host/hostess helps to manage the flow of guests dining in the restaurant, and is the guest’s first impression of our restaurant, which helps set the tone for an awesome dining experience!

Wow the benefits…

• Competitive pay
• Free RTD bus pass OR free airport parking
• $16.00 daily meal credit at any of our restaurants (Denver Chophouse, Rock Bottom, CRU Wine bar, Starbucks)
• Holiday pay- 6 paid holidays!!
• Flex/time (sick time) -40 hours within your first year!
• Vacation pay
• 401(k) with excellent company match
• $2400 tuition reimbursement per year
• $20.00 discount on shoes for crews
• Medical, Dental, Vision (full-time employees)
• Free uniforms
• Fun working atmosphere!

As a Host/Hostess your job includes:

• Offer guests a warm & friendly greeting as they enter the restaurant
• Record the guest’s name and number of people in their group, and provide guest with an estimated wait time
• Seat guests and present them with a menu
• Communicate guest inquiries or needs to the servers and management
• Thank guests upon their departure for dining with us, and invite them to return on their next trip

Qualifications include:

• Customer service experience preferred OR a friendly and outgoing personality
• Excellent written and oral communication skills
• Ability to stand on feet for long periods of time

About HMSHost

• World’s largest provider of food & beverage services to travelers
• We have locations at 120 airports worldwide! HMSHost has 39,500 associates worldwide and revenues of more than $3.1 billion!
• To learn more about our Company, visit our website at www.hmshost.com

Summary:

The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.

Essential Functions:

• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
• Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
• Maintains and updates restaurant seating charts
• Proper set up and maintenance of the Dining Room areas before serving
• Assists with maintaining sufficient stock of roll up silverware for the incoming shift
• Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
• Oversees the delivery and servicing of food and beverages
• Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
• Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
• Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
• Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
• Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Customer service and cash handling experience preferred
• Excellent organization skills
• Ability to read and interpret restaurant’s seating chart
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)