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Senior Clerk
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Sarasota, FL Sarasota, Florida |
About this job
Requisition No: 20984
Agency: Department of Health
Working Title: SENIOR CLERK - 64029492
Position Number: 64029492
Salary: $24,500.06
Posting Closing Date: 10/15/2017
DESCRIPTION:
Reports to work in a timely manner so to begin work at the appointed time. Presents with a positive attitude and presence. Displays excellent customer service skills in all interactions with internal or external customers. Follows all DOH policies and takes responsibility to report incidents where policies were obviously violated. Stays focused on work and patient care.
Core Standards:
Work Products and Technical Skills - Produces reports, correspondence, and other work products which meet the intended objectives, demonstrates professional competency. Demonstrates knowledge of and applies techniques and skills required in own and/or related functions.
Problem Solving - Analyzes problems comprehensively and makes timely, practical decisions.
Teamwork -- Works cooperatively with others, keeps others informed of necessary and factual information; and works together as opposed to working separately. Facilitates the operation of a team of which he/she is part and fosters teamwork across work units. Has a positive attitude toward operational changes.
Initiative -- Thinks ahead of the present to act on future needs and opportunities. Identifies problems, obstacles, or opportunities and takes action to address issues.
Relationships -- Develops and maintains effective working relationships with others. Treats customers, the public, and staff with courtesy, respect, and fairness, and presents a positive public image.
Communication - Communicates clearly and effectively; keeps others informed of necessary information; and deals effectively with conflict.
Dependability -- Reliable completes assignments in a timely manner, follows through on assignments, and pulls his/her own weight; uses time effectively; acts independently.
REQUIREMENTS:
A Valid Florida driver's license and/or access to reliable transportation
Selected immunizations (MMWR Vol. 46/No.RR-18)
Participation in the direct deposit program within 30 days of employment as mandated per Florida Statute 110.113, 96-310, Laws of Florida
High school diploma or GED is a minimum education requirement.
Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
MAJOR DUTIES AND RESPONSIBILITIES:
Admissions
Monitor the admission processes ensuring adequate staffing and flow
Update the computer database with current demographic and personal information i.e., name, DOB, phone number, address, and insurance information
Ensure that the proper documentation is obtained from the patient including:
Consent for Treatment form
HIPPA forms
Driver's License
Social Security card
Insurance cards (if applicable)
Validates patient eligibility using FMMIS, and the HMO websites to ensure current doctor coverage Ensures proper forms and labeling are completed and sent into clinic
Refers patients assigned to outside physicians to appropriate doctors
Obtain authorizations when applicable
Appointments
Uses the HMS system to appoint appropriate time slots to patients
Selects day and date patient needs to be seen and enters appointment in appropriate clinic
Verifies all demographic and insurance information before securing appointment slot
Assists appointment clerk when backed up or overflow; assists with Spanish interpreting as needed (if applicable)
Cashier
Uses the HMS system to record patient services from the encounter forms
Bills patient according to their Eligibility
Collects monies as needed and enters tender and amount into HMS
Gives appropriate change if needed
Prints outpatient receipt for all refunds
Ensures that all encounter forms are entered into the HMS in real time completing by the close of business.
Completes deposit following Fiscal guidelines
Completes reconciliation report daily, recreating encounter forms as needed
Takes all issues pertaining to the completion of the encounter forms to the supervisor for follow up
Ensure the 3rd party bills are all sent to audit
Ensure all the UPC and Full Pay clients bills are filed and destroyed after 1 year, following the DOH policy
Scan all encounter forms per the set process
Other Clerical Duties
Prints reports generated by HMS as needed
Answers all telephone and in-person inquires promptly and courteously, directing clients to appropriate areas
Ensure clients/ patients out guides are prepared for next day clinic
Submits timesheets in Peoples' First per requested guidelines
Enters EARS into the HMS system within policy timeframe
Reads and utilizes e-mail daily to ensure proper communication between supervisor and co-workers on work related issues; has e-mail open and minimized on computer monitor
Works an adjustable schedule as needed to meet the needs of the organization
KNOWLEDGE, SKILLS, AND ABILITIES ESSENTIAL TO THE ROLE:
Customer service skills
Knowledge of office procedures
Computer skills
Ability to utilize basic office equipment
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).
Pursuant to Chapter 295, Florida Statutes, eligible veterans and spouses of veterans will receive preference in employment and are encouraged to apply. For applicants claiming Veterans' Preference, please attach supporting documentation that includes character of service (for example, DD form 214 Member Copy #4) when you apply for a vacancy. All documentation is due by the closing date of the job announcement.
PLEASE NOTE
All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application.
This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an equal opportunity employer/affirmative action employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.
Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Sarasota
Nearest Secondary Market: Tampa
Agency: Department of Health
Working Title: SENIOR CLERK - 64029492
Position Number: 64029492
Salary: $24,500.06
Posting Closing Date: 10/15/2017
DESCRIPTION:
Reports to work in a timely manner so to begin work at the appointed time. Presents with a positive attitude and presence. Displays excellent customer service skills in all interactions with internal or external customers. Follows all DOH policies and takes responsibility to report incidents where policies were obviously violated. Stays focused on work and patient care.
Core Standards:
Work Products and Technical Skills - Produces reports, correspondence, and other work products which meet the intended objectives, demonstrates professional competency. Demonstrates knowledge of and applies techniques and skills required in own and/or related functions.
Problem Solving - Analyzes problems comprehensively and makes timely, practical decisions.
Teamwork -- Works cooperatively with others, keeps others informed of necessary and factual information; and works together as opposed to working separately. Facilitates the operation of a team of which he/she is part and fosters teamwork across work units. Has a positive attitude toward operational changes.
Initiative -- Thinks ahead of the present to act on future needs and opportunities. Identifies problems, obstacles, or opportunities and takes action to address issues.
Relationships -- Develops and maintains effective working relationships with others. Treats customers, the public, and staff with courtesy, respect, and fairness, and presents a positive public image.
Communication - Communicates clearly and effectively; keeps others informed of necessary information; and deals effectively with conflict.
Dependability -- Reliable completes assignments in a timely manner, follows through on assignments, and pulls his/her own weight; uses time effectively; acts independently.
REQUIREMENTS:
A Valid Florida driver's license and/or access to reliable transportation
Selected immunizations (MMWR Vol. 46/No.RR-18)
Participation in the direct deposit program within 30 days of employment as mandated per Florida Statute 110.113, 96-310, Laws of Florida
High school diploma or GED is a minimum education requirement.
Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
MAJOR DUTIES AND RESPONSIBILITIES:
Admissions
Monitor the admission processes ensuring adequate staffing and flow
Update the computer database with current demographic and personal information i.e., name, DOB, phone number, address, and insurance information
Ensure that the proper documentation is obtained from the patient including:
Consent for Treatment form
HIPPA forms
Driver's License
Social Security card
Insurance cards (if applicable)
Validates patient eligibility using FMMIS, and the HMO websites to ensure current doctor coverage Ensures proper forms and labeling are completed and sent into clinic
Refers patients assigned to outside physicians to appropriate doctors
Obtain authorizations when applicable
Appointments
Uses the HMS system to appoint appropriate time slots to patients
Selects day and date patient needs to be seen and enters appointment in appropriate clinic
Verifies all demographic and insurance information before securing appointment slot
Assists appointment clerk when backed up or overflow; assists with Spanish interpreting as needed (if applicable)
Cashier
Uses the HMS system to record patient services from the encounter forms
Bills patient according to their Eligibility
Collects monies as needed and enters tender and amount into HMS
Gives appropriate change if needed
Prints outpatient receipt for all refunds
Ensures that all encounter forms are entered into the HMS in real time completing by the close of business.
Completes deposit following Fiscal guidelines
Completes reconciliation report daily, recreating encounter forms as needed
Takes all issues pertaining to the completion of the encounter forms to the supervisor for follow up
Ensure the 3rd party bills are all sent to audit
Ensure all the UPC and Full Pay clients bills are filed and destroyed after 1 year, following the DOH policy
Scan all encounter forms per the set process
Other Clerical Duties
Prints reports generated by HMS as needed
Answers all telephone and in-person inquires promptly and courteously, directing clients to appropriate areas
Ensure clients/ patients out guides are prepared for next day clinic
Submits timesheets in Peoples' First per requested guidelines
Enters EARS into the HMS system within policy timeframe
Reads and utilizes e-mail daily to ensure proper communication between supervisor and co-workers on work related issues; has e-mail open and minimized on computer monitor
Works an adjustable schedule as needed to meet the needs of the organization
KNOWLEDGE, SKILLS, AND ABILITIES ESSENTIAL TO THE ROLE:
Customer service skills
Knowledge of office procedures
Computer skills
Ability to utilize basic office equipment
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions).
Pursuant to Chapter 295, Florida Statutes, eligible veterans and spouses of veterans will receive preference in employment and are encouraged to apply. For applicants claiming Veterans' Preference, please attach supporting documentation that includes character of service (for example, DD form 214 Member Copy #4) when you apply for a vacancy. All documentation is due by the closing date of the job announcement.
PLEASE NOTE
All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application.
This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an equal opportunity employer/affirmative action employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.
Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Sarasota
Nearest Secondary Market: Tampa
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