Direct Hire International Customer Service Representative--$40K+ - Full-time / Part-time

Now hiring an international customer service specialist. MUST HAVE international customer service or sales experience. The Customer Service Representative is responsible for providing a conduit between international/automotive/retail customer(s) and the company, maintaining a cordial relationship with the customer, and seeing that orders are processed and delivered in a timely and accurate manner. This position ensures that orders are processed through the system in a timely manner and are accurate, troubleshoots and resolves issues raised by the sales force and customers, and provides routine and non-routine problem resolution and support to client via in-bound and outbound phone calls. 

Responsibilities: 

Provide effective communication with customers, sales personnel and other departments 
Develop a rapport with existing and potential customers to help facilitate new business. 
Enable sales staff to effectively operate at a steady and reliable time frame. 
Provide sales support to maximize sales opportunities. 
Answer phone calls from clients, research and resolve routine and non-routine problems. 
Act as liaison between internal operational staff, technical staff, vendors, and other consultants to think through and solve complex problems. 
Solves arising problems using sound judgment and experience, with an overall knowledge of the organization in order to answer questions and a level of technical skills 
Process all Quotes/Orders accurately and in a timely manner. 
Manage open orders to ensure customer requirements are met. 
Responding to customer, distributor and sales inquires on a timely and accurate basis. 
Manage and develop returned goods for recycle and warranty claims. 
Work with VP of Services on selling, supporting and managing Macro-s one way and short term rental programs. 
This will include quoting customers, transferring inventory and working with packers and customers to ensure inventory at each location is accurate 
Customer Service 
Handle all incoming calls for International, Automotive and Retail Customer Service 
Educating customers on product options. 
Provide order and shipping status to sales and our customers. 
Customs Paperwork for all international shipments. 
Provide product information and answer customer questions as needed 
Support Sales Staff as required. 
Backup support to all offices California, Washington and Kentucky Customer Service 
Support senior management with any special requests. 
Resolve customer issues 
Shipping dates 
Production 
Freight 
Coordinate/attend tradeshow to support sales staff when requested. 
Provide routine and non-routine problem resolution