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About this job

With thousands of locations around the world, you are bound to find a Carlson career that suits your needs, aspirations and lifestyle. Whether it’s working at our corporate headquarters, serving travelers at one of our hotels, satisfying guests’ appetites at our acclaimed restaurants, or helping travelers make the best arrangements possible, opportunity is knocking at Carlson.

Breakfast Attendant

Responsibilities and Duties:

  • Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
  • Performs other duties as required to provide the service brand behavior and genuine hospitality Provides food and beverage service to guests in the breakfast room.
  • Provides guest with overview of breakfast menu choices.
  • Provides explanation of breakfast menu as appropriate.
  • Makes coffee for the customers.
  • Clears tables during the breakfast experience using proper methods for removing dishes, glassware and silverware in a timely manner.
  • Cleans tables, chairs and floor area.
  • Assists service team as necessary to meet and exceed the guests’ expectations.
  • Sets up beverage stations for guests.
  • Sets out condiments as appropriate

Position Requirements:

  • Technical Service Skills Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.).
  • Know the available products and services and suggest alternatives.