Collections Specialist

Ready to Work with the Best?
Then come work for our Internal team at Staffmark!

Staffmark has received Inavero's Best of Staffing® Client Diamond Award! This prestigious Diamond Award is only given to those staffing companies who achieve Best of Staffing® recognition for five years in a row. And because this is our SIXTH year in a row to win, we are maintaining our Diamond status.

This year, however, we have another reason to celebrate! Staffmark is proud to announce that, for the first time, we have also been awarded the Best of Staffing® Talent Award!

Winning both Client and Talent awards speaks directly to our commitment to provide outstanding service to everyone.


Top reasons to work with Staffmark:


Longevity and security -- with over 40 years in the business and a national network of over 300 offices, we offer unlimited opportunities with tremendous growth potential.


We promote from within


A commitment to diversity


A reputation for excellence


Excellent benefits


A cohesive work environment



Job Summary:

Evaluate client accounts and perform necessary collection activities in accordance with the Credit Policy and established policies and procedures. Utilize aging reports and customer credit information to maintain assigned receivables in acceptable payment status. Share collections information with department members and Field management to create value for the company.


Duties and Essential Job Functions:



Initiate timely collection calls to clients regarding payment of past due invoices as outlined in the Credit Policy and departmental policies and procedures. Interact with customers to evaluate and assess AR-related situations. Contacts can include all levels within customer's company, including Chief Officers.


Evaluates and determines best methods to reinforce and maintain good customer relations. Investigates and resolves AR-related issues and informs appropriate parties of problems and opportunities.





Evaluate payment trends and past due issues on client accounts by utilizing company aging reports and Dun & Bradstreet credit data.


Clarify for clients' AP and hiring manager's specific concerns regarding account status and the need to resolve past due balances within payment terms.





Monitor and analyze customer payment patterns and deductions to determine if problem patterns are evident, and take appropriate steps to resolve. Analyze all pertinent information to evaluate and decide next steps.


Send e-mails or write business correspondence to customers and field personnel to address collection issues. Investigate, resolve and document the resolution as appropriate.





Review AR detail to identify and address credit limit breaches.


Prepare for and participate on bi-weekly AR Conference Calls with Business Unit Management Teams (including SVP's, Regional VP's and Directors, and Branch Managers) and Collections Team Lead to review past due accounts.





Evaluate assigned customer accounts, and report high risk/high dollar findings and recommendations to Department Management Team.


Analyze billing and payment histories to reconcile internal accounting issues, and take appropriate steps to resolve.





Research credit balances on invoices and issue credit memos as necessary.


Prepare Invoice Corrections, Adjustments, and Bad Debt Write-Offs as appropriate.


Work closely with department Credit Team to identify and address high-risk credit situations.


Advise department management of potential collection issues impacting the company.





Responsible for adhering to all appropriate compliance processes and procedures.


Perform miscellaneous duties and responsibilities as assigned.





Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Qualifications:

Understand and support the Vision and Values of Staffmark.

High School diploma, additional training in Finance, Accounting or Business, or equivalent work experience.

Three to Five years business-to-business credit & collections experience, preferably in a service industry.

Strong negotiation and analytic skills.

Proficient in Microsoft Office (especially Excel).

Excellent communication (both written and verbal) and customer service skills.