Call Center Customer Service Representative

PRIMARY ROLE:

The Customer Care Specialist provides telephone and email support for a specific group of customers.

MAJOR DUTIES & RESPONSIBILITIES:

• Communicating effectively and professionally with customer via phone, email and potentially live chat.
• Investigating and answering customer inquiries regarding orders, returns, policy and procedures, products and overall customer service.
• Placing outbound telephone calls or composing emails to follow-up with customers who have issues or concerns.
• Scheduling exams for patients of doctors.
• Placing orders for customers.

KNOWLEDGE & SKILLS:

• Associate must exhibit excellent customer care, attendance, phone, communication and writing skills.
• Candidate should have knowledge of basic Microsoft applications and the ability to learn other computer software applications. Must be able to toggle many different systems at a time and multi-task
• Call Center Experience preferred

ADDITIONAL DETAILS

• Associate will have a set schedule, and must be able to work evenings and 1 weekend day, with the potential to move to earlier shifts and off weekends with seniority.
• Pay rate: $13-$14/hour depending on position and shift
• Must be available during the hours of 8am - 10:00 pm (M-F) and 9-6 (Weekends)
• Training: 9:00 - 5:30 pm (two weeks of training)