Design ADM - Full-time / Part-time

The goal of the Design ADM is to train and develop designers, and ensure that customers have a positive shopping experience by receiving exceptional customer service through design services and product information.

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• Act and work in a manner that is consistent with company's core values.
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures.
• Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People Position Product Presentation Price Promotion Purchasing
• Provide direction to all product sales specialists and design consultants to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing, organization and cleanliness of the department.
• Communicate standard operating procedure(s) direction and changes to all associates in a timely manner.
• Direct and assist the processing of merchandise to the showroom floor.
• Greet every customer in a helpful and courteous manner.
• Integrate findings and knowledge of interior design to formulate a plan and sell the appropriate products to complete the plan.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present 'how-to' classes to customers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.
• Ensure proper follow up from design consultants with customer inquiries related to design consultations
• Meet with customers to determine preferences, purpose, function, types of materials and budget when planning interior and exterior environments.
• Meets performance goals that are established by the General Manager
• Design Leads may be solicited for feedback related to market trends
• Be able to properly illustrate and translate vision of design to customer

Job Requirements

Minimum Position Qualifications

• Associate or bachelor's degree in Interior Design preferred.
• Three (3) years of interior design experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Prior retail sales experience.
• Knowledge of hard surface flooring is a plus.
• Excellent customer service skills.
• Strong analytical and communication skills (oral and written).
• Proficient in basic mathematical skills.
• Must be self-motivated and able to multi-task in a fast paced environment.
• Ability to identify and resolve problems in a timely manner.
• Perform other duties as assigned.
• Excellent verbal, written, and interpersonal skills.
• Must pass pre-employment background check.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, customers, staff and the general public, occasionally under conditions of urgency and in pressure situations.
• Required ability to handle multiple tasks
• Computer
• Handling and being exposed to sensitive and confidential
• Regular talking and
• Sedentary work involves walking or standing most of the time, but may also involve sitting for brief periods of time
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.