Guest Service Attendant / Ski Valet - White Carpet Club - Winter Seasonal - Beaver Creek Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary:

Responsible for creating a welcoming first impression to Club members by providing name recognition and timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service.  Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the Club valet tent and equipment wagon. Demonstrate positive attitude in stressful situations.

Duties include but are not limited to:

• Greet members by name and appropriately engage in conversation
• Work outdoors in adverse winter conditions
• Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion
• Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding
• Locate members’ ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain
• Keep valet area organized and clean at all times
• Assist members by answering questions promptly and courteously and following through on special requests
• Assist in setting the Club up for the day -- coffee, pastries, arrival packets, receiving delivered skis, etc.
• Place boot on dryers at the end of each day, then neatly store boots in members’ lockers the following morning
• Coordinate equipment drop off and return with delivery companies
• Return all rental equipment in a timely fashion to shops in BC village at the end of members' stay
• Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop
• Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) to ensure the Club is fully stocked -- communicate to Lead or Manager when inventories are low and in need of restocking
• Assist with phone calls and provides accurate information regarding White Carpet Club amenities, services, and prices
• Cover public valet and (inside) front desk when needed

Job Requirements:

• High School diploma or equivalent - required
• Some college experience - preferred
• Prior guest service experience - required
• Valid, active driver's license; can pass MRV check - required
• Microsoft Office (Word, Excel, PowerPoint) – preferred
• English – required
• Can clearly express self verbally, using correct grammar - required
• Ability to work outside in adverse winter conditions - required
• Ability to lift and transport 50 pounds - required
• Must be able to work the whole season, to include scheduled weekends and holidays - required
• Adherence to Presentation Policy - required
• Demonstrates attention to detail - required
• Ability to answer questions and speak intelligently about all White Carpet Club services and amenities, as well as resort products and services (in particular Ski School and general information relative to lift ticket/pass products) - required

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 142749