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in Brighton, MI

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Hours Full-time, Part-time
Location Brighton, MI
Brighton, Michigan

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

The Retail Sales Associate is responsible for accurately and efficiently processing store sales through the use of a cash register in the Ski Shop at Mt. Brighton. Working independently or with a small team of associates, the Sales Associate generates sales by establishing professional and personalized rapport with customers and delivering world-class guest service.

 

As a benefit, employees of Mt. Brighton receive free season pass access to skiing and snowboarding at Mt. Brighton and at all Vail Resorts properties in the US and Canada.  Eligible dependents may receive the same access for minimal cost.  Opportunities for advancement abound, including the chance to Extend Your Winter by working at another Vail Resort in the Spring.

 

JOB RESPONSIBILITIES:

  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Establish professional, yet personalized rapport with customer upon contact by phone or in person
  • Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
  • Describe and promote products for sale in line with customer's express needs as well as promote purchase of related products
  • Stocks shelves, counters, or tables with merchandise
  • Promote extended warranty/maintenance agreements, parts and accessories purchase
  • Work on a computer/cash register with a high degree of accuracy and efficient speed.
  • Set up cash drawer at beginning of day or shift.
  • Accurately operate cash register by entering proper prices for all items, take payment from customers, and return proper change.
  • Perform end-of-day or other required register cash outs: count and reconcile money in register, complete cash sheets, deliver cash to accounting as necessary, present organized backup and audit packs in a timely manner.
  • Record over-rings or other errors according to established procedures; escalate any cash or product audit concerns and questions to supervisor to rectify issues in a timely manner.
  • Resolve guest relation and/or product issues in an expedient manner and perform refunds under guidance of management.

 

QUALIFICATIONS:

  • Previous retail sales experience – Required
  • Basic computer skills – Required
  • Ability to work a flexible schedule; including nights, holidays and weekends – Required
  • Previous snow sport industry experience and/or demonstrated ability to maintain a working knowledge of products or trends within the industry
  • Ability to answer questions and speak intelligently about all resort products.
  • Fun, outgoing personality and ability to engage with internal and external customers quickly to develop rapport.
  • Independent contributor with the ability to work well in a team; demonstrates responsibility for self and others in timeliness and task completion.
  • Physical strength and ability to: stand for long periods of time; bend, lift and carry objects up to 25 lbs.

 

Work with a team that’s passionate about providing world-class experiences at one of the legendary Midwest family winter destinations. An easy drive from many southeast Michigan cities, Mt. Brighton is truly the place where Epic begins offering year-round amenities from skiing to golf and mountain biking.Become part of the Mt. Brighton family. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 142762