Business Operations Analyst - User Acceptance Testing - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here.  We are DISH.

A successful UAT Test Analyst will have the following:

• Degree preferred.
• Proficiency with MS Office Suite.
• Ability to read, analyze and interpret business periodicals, technical procedures or government policy.
• Aptitude for defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Working knowledge of Waterfall and Agile development methodologies, Rally / CA Agile Central experience a plus.
• Skill in interacting with and communicating effectively with a large spectrum of different stakeholders from call centers, training, marketing, operations, senior business executives, development teams, and customers.
• Ability to plan for future work while maintaining the current delivery.
• Must be able to handle different situations and tasks with minimal direct oversight from management. Applicant must be comfortable working without direct supervision and be internally motivated to seek out projects and drive forward needed initiatives.

The Business Operations Analyst conducts User Acceptance Testing (UAT) for enhancements and production support issues for a variety of Customer Service, Order Entry, and Outbound Communication Applications.

Roles and responsibilities may include:

• Evaluates written requirement data, including user story acceptance criteria, and translates to test cases covering multiple software applications. Ensures the product meets business needs and delivers value to users without introducing problems to current processes.
• Works with call center agents, customers, and other departments to identify system issues. Researches those problems to present development teams with root cause information. Informs stakeholders of the potential impact and priority of implementing fixes.
• Analyzes current processes and procedures in order to make recommendations to promote effective operations within and between departments. Recommends the final course of action among several alternatives for enhancements to operational policies, procedures, and systems.
• Proactively communicates changes, improvements and defect fixes in non-technical terms to a large audience.
• Manages the completion of difficult projects that are broad in nature by following general guidelines and using creativity and resourcefulness to meet established goals.
• Participates in and/or conduct audits of special projects, as assigned.
• This position may require night and weekend work, both scheduled and unscheduled.

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