Restaurant Host/Hostess

Overview

Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the venue. The Restaurant Host/Hostess will have the unique privilege of getting in on the ground floor of this new endeavor scheduled to open September 2017.

Responsibilities

• Greet all guests promptly and courteously in a professional manner.
• Control the flow of guests coming into the restaurant and those who are waiting for a table.
• Direct guest to appropriate location to wait when on a wait.
• Estimate and quote accurate wait times for tables.
• Show guests to tables, place menu on table for guest, wait for guest to be seated before leaving the table.
• Thank each guest for visiting the restaurant and invite him/her to return in a friendly and sincere manner.
• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow.
• Keep host area clean and organized throughout the shift (shift mechanics), maintain running duties.
• Adherence to standard operating procedures.
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift.
• Perform other duties as assigned.

Qualifications

Education:

• High School Diploma

Experience:

• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations