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in Mount Laurel, NJ

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Hours Full-time, Part-time
Location Mount Laurel, NJ
Mount Laurel, New Jersey

About this job

POSITION PURPOSE
The Special Orders team facilitates the purchasing and selling of non-stock and custom items for all brands across IBI.  The team is dedicated to improving customer loyalty with fast, accurate, and friendly service and support. 
  • Confirm Orders are placed with our vendors
  • Obtain documentation
  • Understand products, brands, and end-markets
  • Deliver clear, concise, effective communication throughout the order process
  • Operate with a strong sense of urgency 
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%  Partner with Sales team and Special Order buyers to meet customers’ non-stock needs
25%  Understand products, brands, and end-markets
25%  Deliver clear, concise, effective communication throughout the order process
25%  Managing a high volume of work while maintaining service level standards

NATURE AND SCOPE
Reports to Sr. Manager of Special Orders
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area.  Any unpleasant conditions would be infrequent and noy objectionable.
Travel:
None
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required: HS Diploma/GED

Years of Relevant Work Experience: 1+years

Physical Requirements:
Most of the time is psent sitting in a comfortable position and there is frequent opportunity to move about.  On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:
  • Background and knowledge of the distribution industry preferred 
  • Strong telephone, communication and organization skills
  • Working knowledge of Microsoft suite
Knowledge, Skills, Abilities and Competencies:
  • Excellent communication
  • Experience in prioritizing and managing a high volume of work while maintaining service level standards
  • Demonstrated excellence in providing customer service to both internal and external customers
  • Multi-Tasking
  • Sense of urgency and ability to prioritize