Seasonal Fraud Prevention Representative

The Fraud Prevention Representative is responsible for preventing or minimizing potential fraud losses on the Company website by verifying purchases, account holder identity and account transactions based upon models and metrics. Job Duties/Responsibilities: * Receives inbound calls from customers, the web center and internal business units * Makes outbound calls and sends email correspondence to verify customer purchases * Complies with all applicable laws, regulations, policies and procedures * Works orders appearing in the queues assigned specifically to the Fraud Prevention Representative * Carries out fraud counter measures designed and developed by Customer Direct policy and Loss Prevention Operations * Handles other high-risk orders transferred from other areas within the Company * Refers specific orders to Managers for approval as required * Identifies or reports fraud methods of operation and trends * Responds to information requests from the retail organization or web center * Works toward individual and team performance goals as defined by management * Performs all activities in a manner that will promote and preserve customer goodwill * Performs other duties as assigned

REQUIREMENTS:

• Genuine desire to help others is a must!
• Great communication skills, proficiency using a computer (Windows environment, internet), and problem-solving skills are required
• Customer service experience is preferred
• High school degree or equivalent education is required
• Must be dependable , with ability to attend every day of new hire training so you are set up for success
• Since our customers contact us for a variety of great reasons when it's convenient for them, we are looking for associates who are flexible to learn to handle new call types, will have great attendance, and can work extra hours when call volume is high
• Ability to pass pre-employment drug test

Equal Opportunity Employer / Disability / Vet.