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in Sunrise, FL
Customer Service Representative
Hours | Full-time |
---|---|
Location | Sunrise, FL Sunrise, Florida |
About this job
Start with the paycheck: Customer Service Representatives Sales start between $10.51 and?$15.86 per hour and then you?will have the opportunity to receive an increase after only 6 months!
Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
What you'll do:
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Continually maintain working knowledge of all company products, services and promotions
- Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
- May sell and provision wireless services, products, features, equipment and accessories
- May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
- ?No physical requirements
- At least 18 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
- Classroom training
- On-the-job training
- On-line training
- ?Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
- One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.