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in Charlotte, NC
Front Desk Agent
Hours | Full-time, Part-time |
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Location | 230 N College St. Charlotte, North Carolina |
About this job
Property Description
Treat yourself to a little uptown ambience. Uptown always means style, class, and maybe even a little attitude. Uptown Charlotte blends arts, events and entertainment with the prestigious setting of the second largest financial center in the U.S. The Holiday Inn Charlotte Center City hotel is located in the heart of Uptown and Charlotte's Business and Entertainment District. We are only a short walk from dozens of restaurants, entertainment, retail shops and attractions.
Our award-winning Caffe Siena Restaurant, features sumptuous Mediterranean specialties in a setting reminiscent of Europe's finest Cafés! Our Rooftop Rotunda, located high above the 15th floor, offers one-of-a-kind panoramic views of the Charlotte Skyline and features an outdoor pool and a fitness center.
There is no better way to sample the luxurious twenty-first century version of southern hospitality. You will find the perfect hotel accommodations<> whether you are staying alone, with a friend or with the entire family. Choose from 294 deluxe rooms to include 24 suites and an exclusive Concierge Lounge. Our 11,000 square feet of flexible meeting space<> makes us the perfect site for upscale wedding ceremonies, receptions, rehearsal dinners, business functions, family reunions and more.
We have designed everything so you can forget about everyday hassles. You will notice all the personal touches and hotel amenities<> that make a stay pleasant and worry-free. Plus, you will find everything from valet parking to complimentary high speed internet access.
Welcome to the Holiday Inn Charlotte Center City hotel in Uptown Charlotte - the center of it all!
Job Description
The Holiday Inn Charlotte Uptownis hiring a Front Desk Agent.
The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
As a Front Desk Agent your responsibilities will include:
-Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
-Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
-Able to work through customer service related issues
-Any other duties or responsibilities which might be required by a manager supporting, laundry, breakfast and some public area cleaning
Requirements:
*Available on flexible shifts on Weekday, Weekends and Holidays.
*Possessing strong written and verbal communication skills
*Previous hotel front desk experience
*Proficient with technology
We offer opportunities for advancement, complementary meals and parking.